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Louise Gutenberg

ServiceNow Edition: Changing the game with a unified CCaaS experience

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Louise Gutenberg

Three ways to optimize healthcare call centers and patient experiences

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Louise Gutenberg

ServiceNow Edition: The impact of integrated contact center SMS messaging for convenient engagements

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ServiceNow Edition: Changing the game with a unified CCaaS experience

Three ways to optimize healthcare call centers and patient experiences

ServiceNow Edition: The impact of integrated contact center SMS messaging for convenient engagements

How Harnessing Empathy in Customer Service Drives Positive CX

August 31, 2021

August 31, 2021

How Harnessing Empathy in Customer Service Drives Positive CX

3 minute read

Public Sector Digital Transformation: How to Digitize Your Citizen Services Operations

August 24, 2021

August 24, 2021

Public Sector Digital Transformation: How to Digitize Your Citizen Services Operations

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5 Ways to Reduce Your Contact Center’s Average Time in Queue

5 Ways to Reduce Your Contact Center’s Average Time in Queue

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Healthcare System Realizes Cost-Savings Equivalent to 18 Full-Time Employees with 3CLogic Integration for ServiceNow

Healthcare System Realizes Cost-Savings Equivalent to 18 Full-Time Employees with 3CLogic Integration for ServiceNow

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Major Grocery Retailer Improves Contact Center Agent Performance By 3% Within 90 Days of 3CLogic Implementation

Major Grocery Retailer Improves Contact Center Agent Performance By 3% Within 90 Days of 3CLogic Implementation

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Let The Bots Do The Legwork – How To Use Natural Language Processing To Transform Your Voice Workflows

Let The Bots Do The Legwork – How To Use Natural Language Processing To Transform Your Voice Workflows

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To Bot or Not to Bot? Key Areas for Your Business to Implement Voice Self-Service

To Bot or Not to Bot? Key Areas for Your Business to Implement Voice Self-Service

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Voice and Digital Transformation in 2021

Voice and Digital Transformation in 2021

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The Role of AI for Customer Service

The Role of AI for Customer Service

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How To Deliver An Exceptional Customer Experience With A Remote Contact Center

How To Deliver An Exceptional Customer Experience With A Remote Contact Center

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2021 Customer Experience Predictions: The Year of AI and Workforce Engagement

2021 Customer Experience Predictions: The Year of AI and Workforce Engagement

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6 Reasons To Migrate From On-Premise To A Cloud Contact Center Solution

February 25, 2021

February 25, 2021

6 Reasons To Migrate From On-Premise To A Cloud Contact Center Solution

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Louise Gutenberg

August 22, 2024

LATEST INDUSTRY INSIGHTS

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