How Harnessing Empathy in Customer Service Drives Positive CX

Posted by 3CLogic on Aug 31, 2021 9:00:00 AM

When a customer reaches out to a contact center for help, the last thing they want to face is an agent who comes across as detached. Fortunately, enterprise organizations are realizing the importance of changing this narrative and empowering their agents to deliver more positive and intimate customer experiences. 

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Topics: customer experience, contact center integrations, improve customer service, artificial intelligence

Major Grocery Retailer Improves Contact Center Agent Performance By 3% Within 90 Days of 3CLogic Implementation

Posted by 3CLogic on May 27, 2021 12:39:59 PM

As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. But don’t just take our word for it.

Discover how Ingles Markets, Inc. leveraged 3CLogic’s voice solution for ServiceNow to modernize their contact center operations and boost agent and manager productivity by 3% within 90 days.

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Topics: contact center integrations, call center solutions, ServiceNow, enterprise communications

How Integrating Software Platforms Across Your Company Can Benefit Everyone

Posted by W-Systems Corp. on Oct 18, 2016 11:07:26 AM

As a CRM and Marketing Automation expert, the advice we give out most at W-Systems is that your CRM should be the anchor that ties together all the departments throughout your business. Whether we’re talking about software for marketing, accounting, or support, we believe it’s important to integrate all your systems. Here are some benefits to integrating your CRM to other departmental softwares, with added focus on Call Center platforms.

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Topics: crm integration, contact center integrations, integration

6 Statistics highlighting how to make SaaS solutions work for your business

Posted by Rachel Brink on Feb 19, 2015 10:53:00 AM

As consumer demands and expectations continue to rapidly evolve, many businesses have turned to advanced software-as-a-service solutions (CRM, Ticketing, WFM, WFO, Telephony) to assist in the daily management of their client relationships and potential prospects. But while individually beneficial as stand alone solutions, many enterprise businesses are still finding it difficult to satisfy the expectations of their respective consumers. Why? Because SaaS solutions are not the answer –integrated solutions are.

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Topics: crm integration, crm software, SaaS, first call resolution, third-party integrations, database management integrations, saas integrations, contact center integrations

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