How to Migrate from an On-premise Call Center Solution to a Cloud one

Posted by 3CLogic on Aug 18, 2020 9:55:59 AM

After dealing with outdated systems that no longer meet current customer expectations and business demands, 62% of today’s customer service centers have plans to move to the cloud within the next 18 months. However, migrating to the cloud is not as simple as flipping a switch, especially if an enterprise has already invested in an on-premise telephony infrastructure. Whether an enterprise is simply in need of basic functionality or is ready to take the leap to a fully hosted cloud contact center platform, here are a few deployment options to consider:

Read More

Topics: customer service, cloud security, call center, cloud based solution, cloud customer support, remote agents, cloud call center, cloud, customer service team, cloud call center solution, telephony CRM integration, voice platform

Why An Integrated Cloud Call Center Solution for Microsoft Dynamics Makes Sense Now More Than Ever

Posted by 3CLogic on Aug 11, 2020 1:03:07 PM

As remote work becomes the new norm due to COVID-19, it has only served to exacerbate the inefficiency that comes with non-integrated systems and on-premise technologies. According to a recent survey, only 10% of employees are able to establish a complete view of the relationship between their company and customer without toggling between several different platforms. Not surprisingly, many CIOs are turning to a few key providers to streamline operations to improve employee productivity and the overall customer experience. Among those at the top of the list? Microsoft.

Read More

Topics: customer service, call center, cloud customer support, remote agents, cloud call center, omnichannel, customer service team, cloud call center solution, telephony CRM integration, voice platform, Microsoft Dynamics, COVID19, Microsoft Teams

6 Reasons Enterprise Organizations are Accelerating the Move to Cloud Contact Center Solutions

Posted by 3CLogic on Jul 21, 2020 11:06:33 AM

As the global impact of COVID-19 continues, a vast majority of enterprise organizations are accelerating their cloud adoption plans – this is especially true for customer-facing departments and call center teams still tethered to legacy and on-premise solutions. 

Read More

Topics: customer service, call center, cloud customer support, cloud call center, omnichannel, customer service team, cloud call center solution, hybrid cloud, voice platform

13 Advantages of Deploying Your Contact Center in the Cloud

Posted by Rachel Brink on Nov 6, 2015 8:51:45 AM

Praised for its superior scalability, reliability, and cost savings, cloud is quickly taking shape in the contact center industry, with more than 50% of businesses actively investing in cloud contact center solutions, and 76% planning to do so within the next eighteen months (Call Center IQ survey, “Cloud Contact Center Technology: Not ‘If’ But ‘How’”). And as businesses continue utilizing cloud contact center solutions, more data highlighting its merits has unfolded, further supporting the ongoing migration.

Read More

Topics: call center, contact center, cloud call center, cloud contact center

Why Cloud-Only Contact Center Services Don't Measure-Up

Posted by Raj Sharma on Aug 19, 2015 9:59:00 AM

Cloud-only contact center services will have a tough time meeting the needs of today’s Enterprise businesses.

Why?

Because a cloud-only service cannot meet the security and compliance requirements of enterprise customers.

While the cloud is real, the role of on-premise is not disappearing. Sensitive customer data, call recordings, and financial material must remain behind a company's firewall.  A cloud-only call center play can only go so far.

Read More

Topics: VTAG, cloud call center, cloud computing

Posts by Topic

See all