The Winning Way to Hybrid Cloud – Really.

Posted by Kathy Ruxton on Jun 24, 2019 3:22:07 PM
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Topics: crm integration, hybrid cloud

How Integrating Software Platforms Across Your Company Can Benefit Everyone

Posted by W-Systems Corp. on Oct 18, 2016 11:07:26 AM

As a CRM and Marketing Automation expert, the advice we give out most at W-Systems is that your CRM should be the anchor that ties together all the departments throughout your business. Whether we’re talking about software for marketing, accounting, or support, we believe it’s important to integrate all your systems. Here are some benefits to integrating your CRM to other departmental softwares, with added focus on Call Center platforms.

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Topics: crm integration, contact center integrations, integration

Guest Post: 6 Must Have Tools for SugarCRM Users

Posted by W-Systems Corp. on Jul 26, 2016 9:22:49 AM

The variety and size of the Sugar ecosystem is really incredible. There are countless partners, integrators, apps and customizations that are extending the power of Sugar far beyond CRM. As a CRM consultant, UpCurve Cloud is often looking for the best applications in the ecosystem to recommend to our customers. Below is a list of the tools we most often recommend and a description of what they do.

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Topics: crm integration, call center software, SugarCRM, sales tools, sugarcrm integrator, crm integrator

6 Ways to Boost Sales in SugarCRM

Posted by Rachel Brink on Jun 3, 2016 9:42:11 AM

Customer Relationship Management (CRM) platforms exist to help businesses manage the vast amount of information their customers provide, and use it to more effectively build lasting relationships—right? But the missing piece of the puzzle, and one many take for granted, is the communications component (telephony)–the true vessel that is facilitating these strong and lasting customer relationships.

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Topics: crm integration, CRM, SugarCRM, CTI

Customer Service and your Contact Center: What you should know

Posted by Kristen Braun on May 14, 2015 8:52:00 AM

It has been well demonstrated that Customer Service can affect a business just as much as catchy advertising slogans or the newest innovative product. Take the new Apple watch. It has been advertised as the next big thing to the point where it’s impossible not to be aware of it. But as with any new form of innovative technology, people are bound to have general questions, troubleshooting needs, and bug issues. This is where a strong and robust customer service platform comes into play.

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Topics: customer service, crm integration, first call resolution, customer experience

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