Guillaume Seynhaeve
Guillaume Seynhaeve

The Future of Retail Customer Support: ServiceNow and 3CLogic at the Heart of Contact Center Innovation

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Guillaume Seynhaeve
Guillaume Seynhaeve

IVR vs Voice AI: Understanding the Difference and Knowing When to Use Each

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Guillaume Seynhaeve
Guillaume Seynhaeve

Enhancing Customer Service with Real-Time Transcription (RTT) for ServiceNow

Read article

The Future of Retail Customer Support: ServiceNow and 3CLogic at the Heart of Contact Center Innovation

IVR vs Voice AI: Understanding the Difference and Knowing When to Use Each

Enhancing Customer Service with Real-Time Transcription (RTT) for ServiceNow

4 Things to Consider When Moving Your Contact Center to the Cloud
August 22, 2014

4 Things to Consider When Moving Your Contact Center to the Cloud

Guillaume Seynhaeve Guillaume Seynhaeve
  • 3 minute read
Contact Centers and First Call Resolution
July 25, 2014

Contact Centers and First Call Resolution

Rachel Brink Rachel Brink
  • 3 minute read
CEO Thoughts: Hate maintenance windows? So do we.
March 3, 2014

CEO Thoughts: Hate maintenance windows? So do we.

Guillaume Seynhaeve Guillaume Seynhaeve
  • 1 minute read
Amar's Alley: The Battle Between Contact Centers and Answering Machines
February 24, 2014

Amar's Alley: The Battle Between Contact Centers and Answering Machines

Guillaume Seynhaeve Guillaume Seynhaeve
  • 2 minute read
Can your contact center software keep up with customer demand?
December 2, 2013

Can your contact center software keep up with customer demand?

Rachel Brink Rachel Brink
  • 1 minute read
What to Expect From Your CRM Integration
August 20, 2013

What to Expect From Your CRM Integration

Madeleine Coe
  • 3 minute read
The Best Contact Center Solution (According to My iPod)
August 6, 2013

The Best Contact Center Solution (According to My iPod)

Madeleine Coe
  • 4 minute read
How to Get the Most Out of Your Contact Center Software
July 18, 2013

How to Get the Most Out of Your Contact Center Software

Madeleine Coe
  • 3 minute read
The Secrets of Customer Retention
July 9, 2013

The Secrets of Customer Retention

Madeleine Coe
  • 4 minute read
Why CRM and CTI Integration is an Essential Pairing
June 4, 2013

Why CRM and CTI Integration is an Essential Pairing

Madeleine Coe
  • 2 minute read

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