Press Releases

There is a lot happening in the contact center industry and even more at 3CLogic. Stay on top of our latest news here!

3CLogic Bronze Sponsor at ServiceNow FedForum

January 22, 2018

New

Global provider of contact center solutions for enterprises announces Bronze-level sponsorship at the 2018 ServiceNow Federal Forum in Washington, D.C.

As ServiceNow continues to focus on enabling automated workflows for IT and customer support in the US Federal arena, so does 3CLogic, reinforcing its integration with the ServiceNow platform and commitment to a more efficient and productive citizen-centric experience.

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3CLogic Releases New CTI Adaptor for Enterprise Telephony Systems

January 16, 2018

3CLogic announces 3C Connect, its newest product, designed to seamlessly integrate existing legacy or on-prem telephony and CRM systems for increased agent productivity and engagement visibility.

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3CLogic and MapAnything® Announce Partnership for ServiceNow®

January 04, 2018

3CLogic and MapAnything today announced the early 2018 availability of their call center solution and geo-productivity and location-based business intelligence software integration for ServiceNow.

The partnership allows for the seamless integration of 3CLogic’s CTI solution with MapAnything’s location-based software, helping agents easily initiate customer engagements from within MapAnything’s visual mapping workflows while optimizing data intel for comprehensive customer service and efficient incident resolution. 

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3CLogic Promoted to ServiceNow® Silver Technology Partner

October 24, 2017

Global provider of integrated call center solutions recognized for continued growth and contributions to ServiceNow customers and PartnerNow® platform.

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Forbes Global 2000 Company Selects 3CLogic CTI Platform to Serve its Worldwide IT Helpdesk

September 25, 2017

Multinational provider of diversified insurance selects leading cloud call center solution for ServiceNow® CTI integration and to support cloud initiatives.

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3CLogic to Exhibit at NowForums

September 13, 2017

Global provider of cloud contact center solutions to exhibit at ServiceNow’s® annual event for the Americas in Washington D.C. and NYC.

As ServiceNow continues to reinforce its position as the leading provider of automated workflows for IT and customer support, we continue to focus on providing a more customer-centric and data-driven experience with our ‘voice to action’ platform for ServiceNow.

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3CLogic Wins SugarCRM Crowd Pleaser Award

September 12, 2017

Leading call center software provider and sponsor of SugarCon voted first finalist for annual Sugar App Throwdown.

Our ‘voice to action’ platform brings the richness and high intent of voice to relationship intelligence in CRM to deliver a more customer-centric and data-driven experience for both sales and support.

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3CLogic Announces New AI Driven Automation

June 28, 2017

Leading cloud call center software provider announces latest AI release leveraging Amazon Lex® to streamline customer service automation.

Applying such cognitive solutions within customer service holds immense promise and will continue to be an area of focus as we look to other channels to enable similar enhancements.

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3CLogic to Sponsor and Exhibit at Call Center Week

June 13, 2017

lobal provider of cloud contact center solutions to exhibit at leading annual customer service conference and expo.Our goal is to share how others have made the successful transition to an end-to-end cloud call center solution utilizing our unique platform hosted on Amazon Web Services (AWS) without disrupting existing operations and investments.

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Vikas Nehru Joins 3CLogic as CTO

June 07, 2017

Industry veteran latest to join leading cloud call center solutions provider to support rapid growth and expansion.

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