3CLogic, the leading Voice AI and cloud contact center platform purpose-built for ServiceNow, and Keenstack, experts in AI-driven digital transformation and deep healthcare industry knowledge, today announced a new partnership set to redefine how healthcare organizations leverage the Now Platform. The collaboration will bring together advanced AI-powered engagements and customized ServiceNow solutions to address the unique challenges of the medical industry.
“Healthcare access is often won or lost in the moments that matter most, when a patient reaches out and needs an answer,” said Thiru Thangarathinam, Founder and CEO of Keenstack. “Our partnership with 3CLogic is designed to bring voice into governed, measurable ServiceNow workflows, so providers can reduce friction for staff, accelerate response times, and deliver more consistent experiences at scale.”
With years of proven success, Keenstack brings deep industry knowledge to the ServiceNow ecosystem with tailored offerings including its AI-Powered Healthcare Referral Management Solution designed to streamline intake, triage, and scheduling so patients get faster access to care. Combined with 3CLogic's Voice AI capabilities the partnership is expected to deliver an agile path to digital transformation in patient care that will lower operational costs, maximize ROI, and ensure better, faster, and more personalized experiences for patients and employees.
"Healthcare access is often won or lost in the moments that matter most, when a patient reaches out and needs an answer. Our partnership with 3CLogic is designed to bring voice into governed, measurable ServiceNow workflows, so providers can reduce friction for staff, accelerate response times, and deliver more consistent experiences at scale."
Driving Value: Unified Workflows for Healthcare
With voice the dominant and preferred form of engagement in healthcare, the partnership will empower providers to solve a number for a number of core challenges including:
Personalization at scale (addressing high call volumes):
By unifying 3CLogic’s Voice AI and contact center platform with Keenstack’s custom ServiceNow workflows, healthcare organizations can quickly interpret and streamline every interaction. From AI-powered voice self-service, for common requests, to intelligent routing of complex inquiries to live specialists, the solution ensures that both AI and live agents have streamlined access to connected data, including past tickets and relevant patient information, to accelerate the speed of service and improve first-time resolutions.
Overcoming information gaps (achieving a single source of truth):
By integrating 3CLogic’s powerful contact center platform with ServiceNow, healthcare organizations will no longer be hindered by disjointed platforms, information gaps, or agent swivel-chairing. The unified data model delivers a single source-of-truth while eliminating data silos, consolidating data & reporting, all while ensuring adherence to stringent global security standards, including HIPAA and GDPR. This centralization of data and workflows enables a "connected rep" strategy, providing agents immediate access to accurate, contextual information when it matters most - at the time of interaction.
Reducing burnout and improving agent performance:
Employee burnout and high turnover are costly challenges. By combining Keenstack’s ability to streamline processes and implement automated workflows with 3CLogic’s AI-powered agents features, the burden of manual tasks is lifted. 3CLogic’s integrated features, such as real-time transcription, call summaries, and auto-coaching, enable instance improvements in agent performance. This streamlined and unified ServiceNow platform experience allows healthcare agents to focus on complex, high-value assignments rather than manual documentation.
"We are excited to team up with Keenstack to leverage their deep healthcare and ServiceNow expertise, together with our voice AI and contact center platform, to optimize experiences for patients and those serving them. Its truly a case of better-together."
“We are excited to team up with Keenstack to leverage their deep healthcare and ServiceNow expertise, together with our voice AI and contact center platform, to optimize experiences for patients and those serving them,” states Guillaume Seynhaeve, VP of Alliances at 3CLogic. “Its truly a case of better-together.”
The combination of 3CLogic's Voice AI capabilities and Keenstack's deep industry specialization and custom ServiceNow development expertise creates an agile path to digital transformation in patient care that will lower operational costs, maximize ROI, and ensure better, faster, and more personalized experiences for patients and employees.
About 3CLogic
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today’s leading CRM and Customer Service Management platforms. Globally available and leveraged by the world’s leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit www.3clogic.com.
About Keenstack
KeenStack is a professional services consulting firm that specializes in helping organizations implement, optimize, and manage their ServiceNow platforms to streamline workflows, improve operational efficiency, and drive digital transformation. Through strategic guidance, technical implementation, and ongoing support, KeenStack empowers clients to maximize the value of their ServiceNow investments. To learn more, please visit www.keenstack.com.
