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Guillaume Seynhaeve

Dynamic Call Queuing: How Enterprises Can Now Tailor Every Wait

Read article

Guillaume Seynhaeve

The Future of Retail Customer Support: ServiceNow and 3CLogic at the Heart of Contact Center Innovation

Read article

Guillaume Seynhaeve

IVR vs Voice AI: Understanding the Difference and Knowing When to Use Each

Read article

Dynamic Call Queuing: How Enterprises Can Now Tailor Every Wait

The Future of Retail Customer Support: ServiceNow and 3CLogic at the Heart of Contact Center Innovation

IVR vs Voice AI: Understanding the Difference and Knowing When to Use Each

Dynamic Call Queuing: How Enterprises Can Now Tailor Every Wait

Dynamic Call Queuing: How Enterprises Can Now Tailor Every Wait

Guillaume Seynhaeve

2 minute read

The Future of Retail Customer Support: ServiceNow and 3CLogic at the Heart of Contact Center Innovation

The Future of Retail Customer Support: ServiceNow and 3CLogic at the Heart of Contact Center Innovation

Guillaume Seynhaeve

3 minute read

IVR vs Voice AI: Understanding the Difference and Knowing When to Use Each

IVR vs Voice AI: Understanding the Difference and Knowing When to Use Each

Guillaume Seynhaeve

4 minute read

Enhancing Customer Service with Real-Time Transcription (RTT) for ServiceNow

Enhancing Customer Service with Real-Time Transcription (RTT) for ServiceNow

Guillaume Seynhaeve

3 minute read

The future of CX: Voice AI meets Agentic AI

The future of CX: Voice AI meets Agentic AI

Louise Gutenberg

2 minute read

Smarter conversations: How Voice AI is shaping the future of CX

Smarter conversations: How Voice AI is shaping the future of CX

Louise Gutenberg

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Transforming citizen experience: How AI and automation can revolutionize public services

Transforming citizen experience: How AI and automation can revolutionize public services

Louise Gutenberg

3 minute read

3CLogic achieves Advanced Platform status: Understanding the ServiceNow Build Program and why it matters

February 19, 2025

3CLogic achieves Advanced Platform status: Understanding the ServiceNow Build Program and why it matters

Louise Gutenberg

3 minute read

What is CXaaS? The future of customer experience explained

January 28, 2025

What is CXaaS? The future of customer experience explained

Louise Gutenberg

4 minute read

The state of CX: Trends and predictions for 2025

December 17, 2024

The state of CX: Trends and predictions for 2025

Louise Gutenberg

3 minute read

What is speech analytics? Definition, benefits, and use cases

November 7, 2024

What is speech analytics? Definition, benefits, and use cases

Louise Gutenberg

3 minute read

How to drive personalized experiences at scale with contact center AI

October 11, 2024

How to drive personalized experiences at scale with contact center AI

Louise Gutenberg

4 minute read

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Dynamic Call Queuing: How Enterprises Can Now Tailor Every Wait

The Future of Retail Customer Support: ServiceNow and 3CLogic at the Heart of Contact Center Innovation

IVR vs Voice AI: Understanding the Difference and Knowing When to Use Each

Enhancing Customer Service with Real-Time Transcription (RTT) for ServiceNow

The future of CX: Voice AI meets Agentic AI

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Guillaume Seynhaeve

July 3, 2025

LATEST INDUSTRY INSIGHTS

Dynamic Call Queuing: How Enterprises Can Now Tailor Every Wait

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