Why Voice is Essential to the Customer Experience

Posted by 3CLogic on Apr 9, 2020 7:00:00 AM

Before the explosion of the Internet and social media, voice was the dominant customer service channel for any inquiry – simple or complex – because there was simply no alternative. Now, with the advent of digital channels, a common misconception is that voice has been rendered obsolete.

Read More

Topics: interactive voice response, omnichannel, voice platform, digital workflows

CTI Connector: A Short-Term Solution for a Long-Term Problem

Posted by Denis Seynhaeve on Jul 30, 2019 9:39:28 AM

Since digital transformation is the integration of digital technology into all areas of a business, at some point all enterprises embarking on this journey must address this challenge...

Read More

Topics: customer experience, CTI, hybrid cloud, digital transformation, DX, CTI Connector

It's "Game Over" for your DX if you Think it's Just About Digital

Posted by Kathy Ruxton on Jul 1, 2019 11:21:09 AM
Read More

Topics: customer experience, digital transformation, DX

The Winning Way to Hybrid Cloud – Really.

Posted by Kathy Ruxton on Jun 24, 2019 3:22:07 PM
Read More

Topics: crm integration, hybrid cloud

PGA TOUR Superstore Selects 3CLogic Contact Center Solution to Help Drive Customer-Centricity

Posted by Kathy Ruxton on Nov 22, 2018 2:56:00 PM
Read More

Topics: interactive voice response, hybrid cloud, ServiceNow, customer engagement, CSM, ITSM

Posts by Topic

See all