How a Cloud Contact Center Solution Improves ServiceNow's Healthcare and Life Sciences Platform

Posted by 3CLogic on Sep 27, 2022 4:10:43 PM

As healthcare providers look for ways to improve patient experiences in the post-pandemic era, giving high-quality healthcare support services is a top priority for providers. 

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Topics: IVR technology, ServiceNow, healthcare, ServiceNow HCLS

Rethinking Legacy Systems: 3 Steps Customer Experience Leaders Can Take to Modernize the Service Experience

Posted by 3CLogic on Aug 12, 2022 8:00:00 AM

Well-established processes are crucial for service desks and customer service centers. Relying on a standardized approach to tasks and operations helps to ensure that customers have positive experiences at every touchpoint. 

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Topics: voice, contact center technology, customer service management, digital transformation, SMS

Why Service Departments Should Use Low-Code Solutions to Build Voice Workflows

Posted by 3CLogic on Aug 4, 2022 8:00:00 AM

Doing more with less has quickly become a way of life for most organizations. In an effort to minimize costs without degrading the customer experience, service departments have increasingly turned to digital channels to provide customer support.

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Topics: IVR, ServiceNow, automation, webinar, voice workflows

Today's CIO Role: What to Consider to Prepare for Potential Tough Times

Posted by 3CLogic on Jul 29, 2022 8:30:00 AM

The stock market has been uncertain at best, interest rates are rising, and the Consumer Price Index — a measure of inflation — is the highest it’s been in 40 years. These signs suggest that a tighter economy might be around the corner. 

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Topics: redundant systems, employee retention, voice, customer experience, contact center technology

6 Contact Center Management Best Practices to Improve Operations and Reduce Costs

Posted by 3CLogic on Jul 8, 2022 9:00:00 AM

What started as a few whisperings in early 2022 has become a near certainty — the U.S. is on the cusp of a recession. With inflation soaring, stocks tumbling, and consumer sentiment dwindling, it’s not difficult to see why a recent survey shows that experts predict there’s a 44% chance of entering an economic downturn within the next 12 months. 

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Topics: agent retention, agent training, reporting and analytics, contact center technology, automation, cost savings

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