Bridging the Gap: Why Businesses Need a Cloud Contact Center Solution

Posted by 3CLogic on Dec 1, 2022 7:54:05 PM

We live in an era of ever-increasing communication and ever-increasing communication tools. In the span of five minutes, we can now shoot off an email, reply to a Slack message, and return a text – all without batting an eye. While these tools certainly have their place in today’s world, the fact remains that phone calls are a central communication method for businesses of all sizes

Read More

Topics: cloud contact center solution, telephony CRM integration

How to Maximize SAP Service Cloud Performance with a Cloud Contact Center Solution

Posted by 3CLogic on Oct 28, 2022 3:25:39 PM

Midway through 2022, management software giant SAP released the next generation of its business intelligence CRM software, SAP Service Cloud. According to SAP’s release announcement, the new “intelligent SAP Service Cloud revolutionizes customer service by delivering meaningful customer connections throughout a customer life cycle.”

Read More

Topics: contact center integrations, SAP

How a Cloud Contact Center Solution Improves ServiceNow's Healthcare and Life Sciences Platform

Posted by 3CLogic on Sep 27, 2022 4:10:43 PM

As healthcare providers look for ways to improve patient experiences in the post-pandemic era, giving high-quality healthcare support services is a top priority for providers. 

Read More

Topics: IVR technology, ServiceNow, healthcare, ServiceNow HCLS

Rethinking Legacy Systems: 3 Steps Customer Experience Leaders Can Take to Modernize the Service Experience

Posted by 3CLogic on Aug 12, 2022 8:00:00 AM

Well-established processes are crucial for service desks and customer service centers. Relying on a standardized approach to tasks and operations helps to ensure that customers have positive experiences at every touchpoint. 

Read More

Topics: voice, contact center technology, customer service management, digital transformation, SMS

Why Service Departments Should Use Low-Code Solutions to Build Voice Workflows

Posted by 3CLogic on Aug 4, 2022 8:00:00 AM

Doing more with less has quickly become a way of life for most organizations. In an effort to minimize costs without degrading the customer experience, service departments have increasingly turned to digital channels to provide customer support.

Read More

Topics: IVR, ServiceNow, automation, webinar, voice workflows

Posts by Topic

See all