CTI Connector: A Short-Term Solution for a Long-Term Problem

Posted by Denis Seynhaeve on Jul 30, 2019 9:39:28 AM
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Since digital transformation is the integration of digital technology into all areas of a business, at some point all enterprises embarking on this journey must address this challenge...

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Topics: customer experience, CTI, hybrid cloud, digital transformation, DX, CTI Connector

It's "Game Over" for your DX if you Think it's Just About Digital

Posted by Kathy Ruxton on Jul 1, 2019 11:21:09 AM
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Topics: customer experience, digital transformation, DX

The Winning Way to Hybrid Cloud – Really.

Posted by Kathy Ruxton on Jun 24, 2019 3:22:07 PM
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Topics: crm integration, hybrid cloud

PGA TOUR Superstore Selects 3CLogic Contact Center Solution to Help Drive Customer-Centricity

Posted by Kathy Ruxton on Nov 22, 2018 2:56:00 PM
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Topics: interactive voice response, hybrid cloud, ServiceNow, customer engagement, CSM, ITSM

How to make voice analytics your competitive advantage today and the future.

Posted by Kathy Ruxton on Oct 9, 2018 12:10:52 PM
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Topics: voice, reporting and analytics, ServiceNow, customer engagement, sentiment analysis

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