Voice for ServiceNow ITSM: How to Improve IT Help Desk Performance With Voice

Posted by 3CLogic on Oct 19, 2021 10:08:25 AM

For business leaders and IT professionals looking to drive forward their organization’s digital transformation, ServiceNow’s annual Now at Work conference is a must-attend event. Whether in-person or digital, Now At Work is a great way to connect with others in the ServiceNow industry and is a prime opportunity to learn how to improve your processes and drive results. 

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Topics: customer experience, ServiceNow, helpdesk, ITSM

How Combining Voice and Video Powers an Omnichannel Customer Experience

Posted by 3CLogic on Sep 24, 2021 9:11:32 AM

Today’s customers don’t just want tailored experiences, they expect them. This is even truer when they reach out to contact centers to receive support for an issue. Customers crave one-on-one interactions with agents who are empathetic to their frustrations and able to provide useful solutions.

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Topics: customer experience, omnichannel, contact center technology, ServiceNow

Healthcare System Realizes Cost-Savings Equivalent to 18 Full-Time Employees with 3CLogic Integration for ServiceNow

Posted by 3CLogic on Jun 11, 2021 9:00:00 AM

As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. But don’t just take our word for it.

Discover how Wellstar Health leveraged 3CLogic’s voice solution for ServiceNow to deliver exceptional experiences for its customers, agents, and contact center managers. Since implementing 3CLogic, Wellstar Health has seen dramatic cost-savings as well, reallocating 250 hours of agent staffing per month.

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Topics: ServiceNow

Major Grocery Retailer Improves Contact Center Agent Performance By 3% Within 90 Days of 3CLogic Implementation

Posted by 3CLogic on May 27, 2021 12:39:59 PM

As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. But don’t just take our word for it.

Discover how Ingles Markets, Inc. leveraged 3CLogic’s voice solution for ServiceNow to modernize their contact center operations and boost agent and manager productivity by 3% within 90 days.

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Topics: contact center integrations, call center solutions, ServiceNow, enterprise communications

4 Tips on How to Enable a Work from Home Workforce

Posted by 3CLogic on May 12, 2020 5:00:00 AM

For many, the coronavirus pandemic came as a surprise. In the midst of stay-at-home mandates and the shutdown of non-essential businesses, many companies were faced with an additional challenge: the forced transition to remote work.

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Topics: work from home, omnichannel, customer service team, cloud call center solution, ServiceNow, speech analytics, voice platform, digital workflows, digitaltransformation, COVID19, intelligent routing

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