How a Cloud Contact Center Solution Improves ServiceNow's Healthcare and Life Sciences Platform

Posted by 3CLogic on Sep 27, 2022 4:10:43 PM

As healthcare providers look for ways to improve patient experiences in the post-pandemic era, giving high-quality healthcare support services is a top priority for providers. 

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Topics: IVR technology, ServiceNow, healthcare, ServiceNow HCLS

Why Service Departments Should Use Low-Code Solutions to Build Voice Workflows

Posted by 3CLogic on Aug 4, 2022 8:00:00 AM

Doing more with less has quickly become a way of life for most organizations. In an effort to minimize costs without degrading the customer experience, service departments have increasingly turned to digital channels to provide customer support.

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Topics: IVR, ServiceNow, automation, webinar, voice workflows

How a State Government Agency Reduced Inbound Call Handle Time by 83% with 3CLogic

Posted by 3CLogic on Jun 14, 2022 3:14:47 PM

Digital transformation in the private sector helped 80% of companies weather the economic slowdown during the pandemic. But the team at Delaware’s Department of Labor is proof that public sector leaders can also benefit from the operational efficiencies that cloud-based contact center services provide.

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Topics: IVR, ServiceNow, automation, citizen services

How to Leverage Advanced Contact Center Analytics to Unlock Valuable Insights

Posted by 3CLogic on Apr 13, 2022 8:00:00 AM

Picture this — your call center experiences a huge surge in volume on Tuesday morning at 10am, a time that’s typically quiet. As the queue grows, average handle time (AHT) spikes, the abandon rate grows, and the first call resolution rate plummets. 

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Topics: customer experience, reporting and analytics, contact center integrations, ServiceNow

Voice for ServiceNow ITSM: How to Improve IT Help Desk Performance With Voice

Posted by 3CLogic on Oct 19, 2021 10:08:25 AM

For business leaders and IT professionals looking to drive forward their organization’s digital transformation, ServiceNow’s annual Now at Work conference is a must-attend event. Whether in-person or digital, Now At Work is a great way to connect with others in the ServiceNow industry and is a prime opportunity to learn how to improve your processes and drive results. 

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Topics: customer experience, ServiceNow, helpdesk, ITSM

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