CX Insights, Trends & Best Practices

Latest Contact Center Best Practices

Guillaume Seynhaeve is the VP of Alliances and Marketing at 3CLogic, where he also oversees the company's ServiceNow practice, with over 20 years of experience in sales and customer service. In his role, he routinely shares best practices regarding how to marry technology and business processes to enhance the overall customer experience.

Voice AI Agent Evaluation: How to Measure Performance at Scale
How to Replace Legacy IVR With Voice AI in 2026
Quick Guide: 7 Ways Voice AI Lowers Contact Center Costs
August 27, 2026
Voice AI Agent Evaluation: How to Measur...
July 27, 2026
How to Replace Legacy IVR With Voice AI ...
July 13, 2026
Quick Guide: 7 Ways Voice AI Lowers Cont...