Guillaume Seynhaeve
Guillaume Seynhaeve

IVR vs Voice AI: Understanding the Difference and Knowing When to Use Each

Read article
Guillaume Seynhaeve
Guillaume Seynhaeve

Enhancing Customer Service with Real-Time Transcription (RTT) for ServiceNow

Read article
Louise Gutenberg
Louise Gutenberg

The future of CX: Voice AI meets Agentic AI

Read article

IVR vs Voice AI: Understanding the Difference and Knowing When to Use Each

Enhancing Customer Service with Real-Time Transcription (RTT) for ServiceNow

The future of CX: Voice AI meets Agentic AI

5 Ways to Reduce Your Contact Center’s Average Time in Queue
August 3, 2021

5 Ways to Reduce Your Contact Center’s Average Time in Queue

3CLogic 3CLogic
  • 2 minute read
Top 3 Key Takeaways from ServiceNow’s “Putting Service First” Report
August 26, 2016

Top 3 Key Takeaways from ServiceNow’s “Putting Service First” Report

Rachel Brink Rachel Brink
  • 2 minute read
Guest Post: 6 Must Have Tools for SugarCRM Users
July 26, 2016

Guest Post: 6 Must Have Tools for SugarCRM Users

W-Systems Corp. W-Systems Corp.
  • 2 minute read
Customer Service Management for Today’s Enterprise Business: Merging “Old” with “New”
May 6, 2016

Customer Service Management for Today’s Enterprise Business: Merging “Old” with “New”

Rachel Brink Rachel Brink
  • 1 minute read
3CLogic Scores High Marks on GetApp’s Call Center Rankings for Sixth Consecutive Quarter
April 22, 2016

3CLogic Scores High Marks on GetApp’s Call Center Rankings for Sixth Consecutive Quarter

Rachel Brink Rachel Brink
  • 1 minute read
The Top 4 Biggest Challenges For Contact Centers in 2016
January 29, 2016

The Top 4 Biggest Challenges For Contact Centers in 2016

Rachel Brink Rachel Brink
  • 3 minute read
4 Must-Have Tools for Your Sales Team in 2016
January 7, 2016

4 Must-Have Tools for Your Sales Team in 2016

Rachel Brink Rachel Brink
  • 2 minute read
Top 6 Contact Center and Customer Service Trends for 2016
December 18, 2015

Top 6 Contact Center and Customer Service Trends for 2016

Rachel Brink Rachel Brink
  • 3 minute read
Delivering superior customer service: The case for WFO
August 18, 2015

Delivering superior customer service: The case for WFO

Kristen Braun
  • 2 minute read
The Changing Face of Retail: How Will Customer Service be Affected?
May 19, 2015

The Changing Face of Retail: How Will Customer Service be Affected?

Rachel Brink Rachel Brink
  • 3 minute read
3 Tips to Effectively Train your Call Center’s Agents
February 26, 2015

3 Tips to Effectively Train your Call Center’s Agents

Rachel Brink Rachel Brink
  • 2 minute read
The Role of Self-Service IVR
September 5, 2014

The Role of Self-Service IVR

Rachel Brink Rachel Brink
  • 2 minute read

Subscribe Here!

Don't worry, we don't spam