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How to Maximize SAP Service Cloud Performance with a Cloud Contact Center Solution

Posted by 3CLogic on Oct 28, 2022 3:25:39 PM

Midway through 2022, management software giant SAP released the next generation of its business intelligence CRM software, SAP Service Cloud. According to SAP’s release announcement, the new “intelligent SAP Service Cloud revolutionizes customer service by delivering meaningful customer connections throughout a customer life cycle.”

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Topics: contact center integrations, SAP

How a Cloud Contact Center Solution Improves ServiceNow's Healthcare and Life Sciences Platform

Posted by 3CLogic on Sep 27, 2022 4:10:43 PM

As healthcare providers look for ways to improve patient experiences in the post-pandemic era, giving high-quality healthcare support services is a top priority for providers. 

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Topics: IVR technology, ServiceNow, healthcare, ServiceNow HCLS

Rethinking Legacy Systems: 3 Steps Customer Experience Leaders Can Take to Modernize the Service Experience

Posted by 3CLogic on Aug 12, 2022 8:00:00 AM

Well-established processes are crucial for service desks and customer service centers. Relying on a standardized approach to tasks and operations helps to ensure that customers have positive experiences at every touchpoint. 

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Topics: voice, contact center technology, customer service management, digital transformation, SMS

Why Service Departments Should Use Low-Code Solutions to Build Voice Workflows

Posted by 3CLogic on Aug 4, 2022 8:00:00 AM

Doing more with less has quickly become a way of life for most organizations. In an effort to minimize costs without degrading the customer experience, service departments have increasingly turned to digital channels to provide customer support.

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Topics: IVR, ServiceNow, automation, webinar, voice workflows

Today's CIO Role: What to Consider to Prepare for Potential Tough Times

Posted by 3CLogic on Jul 29, 2022 8:30:00 AM

The stock market has been uncertain at best, interest rates are rising, and the Consumer Price Index — a measure of inflation — is the highest it’s been in 40 years. These signs suggest that a tighter economy might be around the corner. 

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Topics: redundant systems, employee retention, voice, customer experience, contact center technology

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