3CLogic

3CLogic

Recent Posts

Healthcare System Realizes Cost-Savings Equivalent to 18 Full-Time Employees with 3CLogic Integration for ServiceNow

Posted by 3CLogic on Jun 11, 2021 9:00:00 AM

As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. But don’t just take our word for it.

Discover how Wellstar Health leveraged 3CLogic’s voice solution for ServiceNow to deliver exceptional experiences for its customers, agents, and contact center managers. Since implementing 3CLogic, Wellstar Health has seen dramatic cost-savings as well, reallocating 250 hours of agent staffing per month.

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Topics: ServiceNow

Major Grocery Retailer Improves Contact Center Agent Performance By 3% Within 90 Days of 3CLogic Implementation

Posted by 3CLogic on May 27, 2021 12:39:59 PM

As a ServiceNow Technology Partner, 3CLogic is proud to offer the premier cloud contact center solution that deeply integrates with the platform of platforms. But don’t just take our word for it.

Discover how Ingles Markets, Inc. leveraged 3CLogic’s voice solution for ServiceNow to modernize their contact center operations and boost agent and manager productivity by 3% within 90 days.

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Topics: contact center integrations, call center solutions, ServiceNow, enterprise communications

Let The Bots Do The Legwork – How To Use Natural Language Processing To Transform Your Voice Workflows

Posted by 3CLogic on May 14, 2021 2:44:02 PM

We’ve all been there. Something’s gone wrong, whether it be with your bank or a service provider, so you pick up your phone to call customer service. A voice recording welcomes you and asks you to explain why you’re calling. You hesitate, knowing that the voice on the other end is computer-generated, not human.

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Topics: interactive voice response, Natural Language Processing, voice self-service

To Bot or Not to Bot? Key Areas for Your Business to Implement Voice Self-Service

Posted by 3CLogic on Apr 20, 2021 2:05:12 PM

The numbers don’t lie: today’s contact centers are expected to resolve issues fast. 80% of calls, according to data from Cloudtalk, are expected to be answered within 20-30 seconds and the average call duration is four minutes. 

It’s no surprise then that leading companies are adopting voice self-service solutions in addition to their IVR solutions to not only manage call volume but provide a higher quality of customer service and improve call agent performance. 

The question is no longer should I adopt voice self-service for my contact center? It’s how can I adopt it as fast and as efficiently as possible? This article will tell you where to begin so you can start unlocking the massive benefits of voice self-service for your business.

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Topics: voice, customer experience, self-service, IVR, customer service experience, voice self-service

Voice and Digital Transformation in 2021

Posted by 3CLogic on Apr 6, 2021 9:33:51 AM

In this 3CLogic Fireside Chat video, Observe.AI's Co-founder and Chief Revenue Officer, Sharath Keshava Narayana, uncovers the power of Natural Language Processing (NLP) and Natural Language Understanding (NLU) to reveal how organizations are using voice solutions to enable digital transformation and revolutionize the customer service experience.

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Topics: artificial intelligence, machine learning, digital transformation, voice AI, Natural Language Processing

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