CTI Connector: A Short-Term Solution for a Long-Term Problem

Posted by Denis Seynhaeve on Jul 30, 2019 9:39:28 AM

Since digital transformation is the integration of digital technology into all areas of a business, at some point all enterprises embarking on this journey must address this challenge...

Read More

Topics: customer experience, CTI, hybrid cloud, digital transformation, DX, CTI Connector

Top 3 Key Takeaways from ServiceNow’s “Putting Service First” Report

Posted by Rachel Brink on Aug 26, 2016 10:35:46 AM

ServiceNow recently released the findings of its “Putting Service First” report, which surveyed 200 senior managers in customer service roles at large U.S. firms (with at least 500 employees) on their organizations’ customer support approaches. Revealing several key insights and challenges faced by large customer support teams around the country, the report provides useful information and tips for service professionals looking for ways to streamline and enhance their customer support initiatives, without it costing them an arm and a leg. Check-out the key takeaways from this year’s survey:

Read More

Topics: customer service, call center software, customer service management, CTI, ServiceNow, ServiceNow CTI, CSM

Computer Telephony Integration (CTI) for ServiceNow’s Customer Service Management (CSM) Platform

Posted by Rachel Brink on Aug 5, 2016 9:08:15 AM

3CLogic is a leading provider of cloud communications as a service offering the only seamlessly integrated multichannel and Computer Telephony Integration (CTI) platform for today's enterprise businesses.  Designed to complement existing operational workflows and on-premise legacy systems, 3CLogic provides a unified 360-degree view to optimize and analyze client interactions for either sales, customer support, or call center organizations.  Built on a unique distributed architecture hosted on AWS, 3CLogic offers both a pure cloud and hybrid cloud solution while delivering market-leading security, reliability, and system flexibility. 

Read More

Topics: customer service, customer service management, CTI, ServiceNow, ServiceNow CTI, computer telephony integration, CSM

6 Ways to Boost Sales in SugarCRM

Posted by Rachel Brink on Jun 3, 2016 9:42:11 AM

Customer Relationship Management (CRM) platforms exist to help businesses manage the vast amount of information their customers provide, and use it to more effectively build lasting relationships—right? But the missing piece of the puzzle, and one many take for granted, is the communications component (telephony)–the true vessel that is facilitating these strong and lasting customer relationships.

Read More

Topics: crm integration, CRM, SugarCRM, CTI

Are you ready to join the service revolution? Meet 3CLogic at Knowledge16

Posted by Rachel Brink on May 11, 2016 10:01:22 AM

Are you ready to join the service revolution? CIOs, ITIL newcomers, service management gurus, process enthusiasts and industry thought leaders are coming together for ServiceNow’s annual Knowledge conference. 3CLogic is proud to be a Silver Sponsor for Knowledge16 and we look forward to seeing all of you there! Join us in Las Vegas, Nevada, from May 15- 20 at Mandalay Bay to learn how you can transform service management in your enterprise.

Read More

Topics: CTI, ServiceNow, ServiceNow CTI, service management, Knowledge16

Posts by Topic

See all