6 Reasons Enterprise Organizations are Accelerating the Move to Cloud Contact Center Solutions

Posted by 3CLogic on Jul 21, 2020 11:06:33 AM

As the global impact of COVID-19 continues, a vast majority of enterprise organizations are accelerating their cloud adoption plans – this is especially true for customer-facing departments and call center teams still tethered to legacy and on-premise solutions. 

Read More

Topics: customer service, call center, cloud customer support, cloud call center, omnichannel, customer service team, cloud call center solution, hybrid cloud, voice platform

CTI Connector: A Short-Term Solution for a Long-Term Problem

Posted by Denis Seynhaeve on Jul 30, 2019 9:39:28 AM

Since digital transformation is the integration of digital technology into all areas of a business, at some point all enterprises embarking on this journey must address this challenge...

Read More

Topics: customer experience, CTI, hybrid cloud, digital transformation, DX, CTI Connector

The Winning Way to Hybrid Cloud – Really.

Posted by Kathy Ruxton on Jun 24, 2019 3:22:07 PM
Read More

Topics: crm integration, hybrid cloud

PGA TOUR Superstore Selects 3CLogic Contact Center Solution to Help Drive Customer-Centricity

Posted by Kathy Ruxton on Nov 22, 2018 2:56:00 PM
Read More

Topics: interactive voice response, hybrid cloud, ServiceNow, customer engagement, CSM, ITSM

Customer Service Management for Today’s Enterprise Business: Merging “Old” with “New”

Posted by Rachel Brink on May 6, 2016 9:44:11 AM

While the merits of cloud solutions are widely understood, many of today’s enterprise businesses continue to power client communications with old tried-and-true legacy systems, such as Cisco or Avaya, which have proven to deliver exceptional security and service quality, while facilitating compliance with the latest regulatory standards. But as consumers continue to demand fast and effortless service, many businesses are recognizing the need to adopt a more flexible solution capable of integrating various systems (CRM, Service Management, Call Center Software) and communication channels (voice, email, chat), breaking down departmental siloes, and scaling as quickly as client needs dictate—capabilities only the cloud can truly deliver. And this has left many wondering—must businesses give up the security benefits of the “old” to gain the flexibility benefits of the “new”?

Read More

Topics: call center software, customer service management, hybrid cloud, enterprise communications, service management

Posts by Topic

See all