Jul 14

2016-2017 Contact Center Technology Buyer’s Guide

Posted by Rachel Brink on Jul 14, 2016 9:29:08 AM
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Technology has become the lifeblood of the contact center and the framework upon which exceptional customer experiences are built. Enabling front-line agents to more effectively engage with customers, and businesses to optimize their contact center’s operations, the technology chosen plays a large role in the success and efficiency of an organization. To uncover the top technology priorities of contact centers in the coming months, Call Center IQ (CCIQ) surveyed a number of businesses for its “Executive Report on Contact Center Technology”, sponsored by 3CLogic, and identified the following features on their wish lists, in order of importance.

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Topics: call center, contact center, contact center technology, call center technology