4 Reasons Why Successful Contact Centers Choose VoIP Software

Posted by 3CLogic on Jun 28, 2022 10:04:58 AM

If you need proof that contact centers are far different today than they were several years ago, just think of the term itself. Call centers that focused on phone-based support eventually transformed into robust departments that interact with customers on channels such as email, SMS, live chat, and more. The modern contact center emerged.

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Topics: remote agents, VOIP, call center technology, computer telephony integration, cost savings

2016-2017 Contact Center Technology Buyer’s Guide

Posted by Rachel Brink on Jul 14, 2016 9:29:08 AM

Technology has become the lifeblood of the contact center and the framework upon which exceptional customer experiences are built. Enabling front-line agents to more effectively engage with customers, and businesses to optimize their contact center’s operations, the technology chosen plays a large role in the success and efficiency of an organization. To uncover the top technology priorities of contact centers in the coming months, Call Center IQ (CCIQ) surveyed a number of businesses for its “Executive Report on Contact Center Technology”, sponsored by 3CLogic, and identified the following features on their wish lists, in order of importance.

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Topics: call center, contact center, contact center technology, call center technology

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