Doing more with less has quickly become a way of life for most organizations. In an effort to minimize costs without degrading the customer experience, service departments have increasingly turned to digital channels to provide customer support.
Doing more with less has quickly become a way of life for most organizations. In an effort to minimize costs without degrading the customer experience, service departments have increasingly turned to digital channels to provide customer support.
Topics: IVR, ServiceNow, automation, webinar, voice workflows
Topics: IVR, customer service management, ServiceNow, CSM, telephony CRM integration, webinar
