Guillaume Seynhaeve
Guillaume Seynhaeve

The Future of Retail Customer Support: ServiceNow and 3CLogic at the Heart of Contact Center Innovation

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Guillaume Seynhaeve
Guillaume Seynhaeve

IVR vs Voice AI: Understanding the Difference and Knowing When to Use Each

Read article
Guillaume Seynhaeve
Guillaume Seynhaeve

Enhancing Customer Service with Real-Time Transcription (RTT) for ServiceNow

Read article

The Future of Retail Customer Support: ServiceNow and 3CLogic at the Heart of Contact Center Innovation

IVR vs Voice AI: Understanding the Difference and Knowing When to Use Each

Enhancing Customer Service with Real-Time Transcription (RTT) for ServiceNow

5 Ways to Decrease Call Abandonment
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5 Ways to Decrease Call Abandonment

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[Infographic] Overcoming the Challenges of Multichannel Customer Care
September 30, 2016

[Infographic] Overcoming the Challenges of Multichannel Customer Care

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6 Key Performance Indicators (KPIs) Your Customer Service Team Should Be Monitoring
September 16, 2016

6 Key Performance Indicators (KPIs) Your Customer Service Team Should Be Monitoring

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Overcoming Organizational Silos for an Enhanced Customer Experience
September 2, 2016

Overcoming Organizational Silos for an Enhanced Customer Experience

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Top 3 Key Takeaways from ServiceNow’s “Putting Service First” Report
August 26, 2016

Top 3 Key Takeaways from ServiceNow’s “Putting Service First” Report

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Artificial Intelligence and Customer Service- Oil and Water?
August 12, 2016

Artificial Intelligence and Customer Service- Oil and Water?

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Computer Telephony Integration (CTI) for ServiceNow’s Customer Service Management (CSM) Platform
August 5, 2016

Computer Telephony Integration (CTI) for ServiceNow’s Customer Service Management (CSM) Platform

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Preparing for Increased Call Complexity in the Contact Center
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Preparing for Increased Call Complexity in the Contact Center

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Why Your Company Should Be Providing Multichannel Customer Service
July 8, 2016

Why Your Company Should Be Providing Multichannel Customer Service

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Guest Post: 3 Things Your CRM & Contact Center Solution Can Teach You
March 24, 2016

Guest Post: 3 Things Your CRM & Contact Center Solution Can Teach You

W-Systems Corp. W-Systems Corp.
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Guest Post: How SugarCRM Helps Improve Customer Service
March 11, 2016

Guest Post: How SugarCRM Helps Improve Customer Service

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5 Ways to Boost Customer Satisfaction in Your Help Center
March 9, 2016

5 Ways to Boost Customer Satisfaction in Your Help Center

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