3CLogic_Logo
Get a demo
  • Contact Us
search 3CLogic.com
  • Product
    • Features
      • Voice-Enabled Self-Service
      • CTI
      • IVR Designer
      • IVR Analytics
      • Speech Analytics
      • SMS
      • Reporting
      • Automated Dialers
    • Deployment Options
      • 3CLogic Total Cloud
      • 3CLogic Hybrid Cloud
      • 3CLogic Cisco Connector
      • 3CLogic for Avaya Aura Call Center Connector
      • 3CLogic Genesys Connector
    • Customer Support
    • Why 3CLogic
  • Solutions
    • Customer Service
    • IT Support
    • Human Resources
    • Sales & Marketing
    • Contact Center
  • Integrations
    • ServiceNow
      • Customer Service Management
      • ITSM
      • Human Resources
    • Microsoft
      • Dynamics 365 CRM
      • Microsoft Teams
    • Sugar CRM
    • SAP
    • Other
      • Infusionsoft
      • Monet
      • Salesforce
      • Verint
      • Zoom
  • Customers
  • Resources
    • Blog
    • Learning Resources
    • Press Releases
    • Events
    • FAQs
    • Glossary
  • Company
    • About
    • Executive Team
    • Partners
    • Careers
3CLogic
Get a demo
search 3CLogic.com
close off-canvas menu
  • Product
    • Features
    • Deployment Options
    • Customer Support
    • Why 3CLogic
  • Solutions
    • Contact Center
  • Integrations
    • ServiceNow
    • MS Dynamics
    • Sugar CRM
    • SAP
    • Other
  • Customers
  • Resources
    • Blog
    • Learning Resources
    • Press Releases
    • Events
    • FAQs
    • Glossary
  • Company
    • About
    • Executive Team
    • Partners
    • Careers
  • Contact Us
Get a demo
3CLogic
Connect with 3CLogic on LinkedIn Follow 3CLogic on Facebook Follow 3CLogic on Twitter Subscribe to 3CLogic on YouTube
3CLogic's Contact Center Blog

Why Cloud-Only Contact Center Services Don't Measure-Up

Posted by Raj Sharma on Aug 19, 2015 9:59:00 AM
  • Tweet

hybrid-cloudCloud-only contact center services will have a tough time meeting the needs of today’s Enterprise businesses.

Why?

Because a cloud-only service cannot meet the security and compliance requirements of enterprise customers.

While the cloud is real, the role of on-premise is not disappearing. Sensitive customer data, call recordings, and financial material must remain behind a company's firewall.  A cloud-only call center play can only go so far.

When looking at a call center platform, receiving and making phone calls is just a part of it. There are other business problems that an enterprise needs to solve which a hybrid approach can address very well.

Today there are several companies offering cloud-only call center services that are available in a public cloud model. There is no hybrid model that selectively allows certain sensitive data and application functions to reside on-premise. The movement or replication of strategic corporate content is not a viable option for many IT organizations.

3CLogic has adopted a “hybrid” approach, offering both cloud and on-premise services simultaneously. In plain English, 3CLogic gives customers the option of storing their confidential data on the web (“cloud”) or in their own data center (“on-premise”), giving customers flexibility and security.

Hybrid cloud services are more secure and faster, and help companies adopt the migration to cloud more efficiently. This allows 3CLogic to target the higher-end enterprise market in more tightly regulated industries like finance and health care — which traditionally have been slow to embrace cloud-only services. On top of that, 3CLogic also offers cloud-only call center services to small and medium sized businesses whose security requirements could be met by public cloud offerings like Amazon Web Services (AWS).

Are there other parallels in the industry to draw from? Take the case of Egnyte in the storage space. Competing with other larger cloud-only platforms such as Box and Dropbox, Egnyte has been very successful in selling a hybrid approach to enterprise customers.

Similarly, a hybrid approach instead of a cloud-only contact center approach is a more practical and secure approach for enterprise customers.

 Why Cloud-Only Contact Center Services Don't Measure-Up

Topics: VTAG, cloud call center, cloud computing

Raj Sharma

Written by Raj Sharma

Subscribe by Email

Recent Posts

Posts by Topic

  • customer service (67)
  • call center (63)
  • contact center (51)
  • call center software (35)
  • contact center software (31)
  • crm integration (30)
  • customer experience (22)
  • cloud based contact center (21)
  • cloud call center (21)
  • contact center solution (21)
  • CRM (20)
  • cloud based call center (19)
  • customer support (19)
  • best business practices (17)
  • ServiceNow (16)
  • cloud based solution (16)
  • multichannel contact center (16)
  • cloud based (15)
  • VTAG (13)
  • call center software features (13)
  • remote agents (13)
  • SaaS (11)
  • inbound (11)
  • multichannel communications (11)
  • IVR (10)
  • call center scalability (10)
  • multichannel call center (10)
  • outbound (10)
  • scalability (10)
  • cloud customer service (9)
  • cloud security (9)
  • omnichannel (9)
  • sales (9)
  • self-service (9)
  • social media (9)
  • SugarCRM (8)
  • cloud customer support (8)
  • contact center integrations (8)
  • customer service management (8)
  • customer service team (8)
  • voice platform (8)
  • 360 view (7)
  • cloud call center solution (7)
  • customer satisfaction (7)
  • first call resolution (7)
  • grid computing (7)
  • outbound sales (7)
  • small business solution (7)
  • technical support (7)
  • technology (7)
  • B2B marketing (6)
  • IVR technology (6)
  • Inside sales (6)
  • VOIP (6)
  • agent retention (6)
  • artificial intelligence (6)
  • cloud computing (6)
  • crm software (6)
  • employee retention (6)
  • interactive voice response (6)
  • redundant systems (6)
  • software (6)
  • telephony CRM integration (6)
  • CSM (5)
  • CTI (5)
  • big data (5)
  • call center solutions (5)
  • fully redundant software (5)
  • hybrid cloud (5)
  • software support (5)
  • voice (5)
  • work from home (5)
  • WebRTC (4)
  • agent coaching (4)
  • at-home agents (4)
  • call blast (4)
  • cloud (4)
  • cloud contact center (4)
  • contact center solutions (4)
  • contact center technology (4)
  • contact channels (4)
  • customer engagement (4)
  • customer relationship (4)
  • no centralized server (4)
  • pci compliance (4)
  • predictive dialer (4)
  • reporting and analytics (4)
  • sales campaign (4)
  • service management (4)
  • tcpa (4)
  • tcpa compliance (4)
  • virtual agents (4)
  • voice AI (4)
  • COVID19 (3)
  • Knowledge16 (3)
  • ServiceNow CTI (3)
  • agent training (3)
  • blended contact center software (3)
  • chat (3)
  • cold calling (3)
  • custom crm integration (3)
  • customer service experience (3)
  • digital transformation (3)
  • digital workflows (3)
  • digitaltransformation (3)
  • edge computing (3)
  • increased call volume (3)
  • intelligent routing (3)
  • mobile (3)
  • multichannel (3)
  • outbound call center (3)
  • outbound campaign (3)
  • public cloud (3)
  • reliability (3)
  • service delivery (3)
  • small contact center software (3)
  • social customer care (3)
  • speech analytics (3)
  • text (3)
  • voice self-service (3)
  • voip crm integrated contact center (3)
  • B2C (2)
  • DX (2)
  • ITSM (2)
  • IVR menu (2)
  • Natural Language Processing (2)
  • SugarCon (2)
  • agent attrition (2)
  • agent productivity (2)
  • agent turnover (2)
  • auto-attendant for call center (2)
  • automation (2)
  • best practices (2)
  • business intelligence (2)
  • call center agent (2)
  • call center compliance (2)
  • call center scripts (2)
  • call center solution (2)
  • call center technology (2)
  • call handling procedures (2)
  • call scripts (2)
  • computer telephony integration (2)
  • contact center trends (2)
  • customer service trends (2)
  • dynamic scripting (2)
  • email (2)
  • employee engagement (2)
  • employee turnover (2)
  • enterprise communications (2)
  • fault tolerance (2)
  • fog computing (2)
  • gamification (2)
  • high call volume (2)
  • improve customer service (2)
  • integration (2)
  • knowledge base (2)
  • knowledge management (2)
  • lead tracking (2)
  • machine learning (2)
  • personalized customer service (2)
  • personalizing customer service (2)
  • saas integrations (2)
  • sales prospecting (2)
  • sentiment analysis (2)
  • third-party integrations (2)
  • virtual assist (2)
  • work force management (2)
  • workforce management (2)
  • workforce optimization (2)
  • AI (1)
  • ASA (1)
  • CTI Connector (1)
  • Cloud Communication (1)
  • Customer Experience Management (1)
  • FCR (1)
  • Internet of Things (1)
  • IoT (1)
  • Knowledge18 (1)
  • Microsoft Dynamics (1)
  • Microsoft Teams (1)
  • Millennial Consumers (1)
  • On-Premise (1)
  • PCI (1)
  • Product Launch (1)
  • SLA (1)
  • SMS (1)
  • after call work (1)
  • attriction rate (1)
  • auto-dialer (1)
  • bad customer service (1)
  • banking industry (1)
  • bpo (1)
  • business technology (1)
  • call abandonment (1)
  • call center management (1)
  • call center reporting (1)
  • call center security (1)
  • call volume (1)
  • call-back (1)
  • citizen services (1)
  • cloud contact center solution (1)
  • contact center attrition (1)
  • cost savings (1)
  • crm integrator (1)
  • cross-sell (1)
  • customer journey (1)
  • customer loyalty (1)
  • customer service metrics (1)
  • customer service rep (1)
  • cx (1)
  • data recovery (1)
  • database management integrations (1)
  • employee satisfaction (1)
  • engaging work environment (1)
  • financial services industry (1)
  • frustrating customer service (1)
  • help center (1)
  • helpdesk (1)
  • high attrition (1)
  • hold times (1)
  • holiday customer service (1)
  • holiday season (1)
  • hyrbird cloud (1)
  • inbound calls (1)
  • inbound contact center (1)
  • infusionsoft dialer software (1)
  • interactive voice response menu (1)
  • kpis (1)
  • lead conversion (1)
  • marketing automation (1)
  • mobile trends (1)
  • multichannel customer care (1)
  • multichannel customer service (1)
  • news (1)
  • on hold (1)
  • preview dialer (1)
  • real-time chat (1)
  • remote contact center (1)
  • reporting (1)
  • sales best practices (1)
  • sales team (1)
  • sales tools (1)
  • salesforce dialer software (1)
  • security (1)
  • service level (1)
  • social care (1)
  • sugarcrm integrator (1)
  • tcpa regulations (1)
  • telemarketing (1)
  • time in queue (1)
  • wait on hold (1)
  • waiting on hold (1)
  • web self service (1)
  • webinar (1)
  • wfo (1)
  • zoho dialer software (1)
See all
  • Computer Telephony Integration (CTI)
  • IVR Analytics
  • Speech Analytics
  • Reporting
  • Automated Dialers
  • Contact Center
  • ServiceNow
  • Microsoft
  • Sugar CRM
  • SAP
  • Universal CTI
  • Others
3CLogic-footer-logo
9201 Corporate Blvd., Suite 470
Rockville, MD 20850
(800) 350-8656
info@3CLogic.com
Connect with 3CLogic on LinkedIn Follow 3CLogic on Facebook Follow 3CLogic on Twitter Subscribe to 3CLogic on YouTube
  • Sitemap
  • Privacy Policy
  • Terms of Use
  • Security
© Copyright 2022 by 3CLogic. All rights reserved.
Now Certified App Availble on Microsoft AppSource Salesforce Partner Logo
Now Certified App Availble on Microsoft AppSource
  • Sitemap
  • Privacy Policy
  • Terms of Use
  • Security
© Copyright 2020 by 3CLogic. All rights reserved.