Lately, artificial intelligence (AI) is at the core of any customer-centric digital transformation. Strategies not centering around AI and automation are quickly neglected by executive leaders. While being a relatively new type of AI, Generative AI (GenAI) has quickly proven to be of crucial importance to leading organizations due to its ability to drive personalization and workflow efficiency at scale — leading to both cost savings and revenue increases. As explained by Gartner “By 2026, more than 80% of enterprises will have used generative artificial intelligence (GenAI) application programming interfaces (APIs) or models, and/or deployed GenAI-enabled applications in production environments, up from less than 5% in 2023”. While there’s an extensive list of benefits as it pertains to GenAI, this blog will cover only one of the simpler and yet impactful use cases for GenAI — auto-call summarizations. Continue reading to learn how and why GenAI-powered auto-call summarization helps increase agent productivity, drive process efficiency, and reduce operational costs.