Top 3 Key Takeaways from Knowledge16

Posted by Rachel Brink on May 24, 2016 9:19:07 AM

This past week, 3CLogic had the privilege of sponsoring and exhibiting at Knowledge16, the largest and most reputable service management conference in the world, hosted by ServiceNow. Filled with over 200 breakout sessions, 120 labs, industry shaking keynotes, and an expo hall with over 100 ServiceNow partners, the show helped highlight the service management revolution that is currently underway, and how enterprises can prepare. If you weren’t able to attend this year’s conference, or would simply like a quick recap, check-out the following three key takeaways from the event.

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Topics: customer service management, ServiceNow, service management, Knowledge16

5 Things You Can't Miss at Knowledge16

Posted by Rachel Brink on May 13, 2016 9:37:35 AM

Knowledge16, ServiceNow’s 10th annual conference, is this year’s can’t-miss event, bringing together over ten thousand CIOs, ITIL professionals, service management gurus, industry thought leaders, and more! With over 200 breakout sessions, 120 labs and industry-shaking keynotes, Knowledge is designed to help ServiceNow users and IT professionals expand their understanding of the advanced service management platform, and discover ways to further enhance its functionality. And guess what—it’s not too late to sign-up! Click here to learn more. For those who are already registered, or plan to be, don’t miss the following five events at the show!

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Topics: customer service management, ServiceNow, service management, Knowledge16

Are you ready to join the service revolution? Meet 3CLogic at Knowledge16

Posted by Rachel Brink on May 11, 2016 10:01:22 AM

Are you ready to join the service revolution? CIOs, ITIL newcomers, service management gurus, process enthusiasts and industry thought leaders are coming together for ServiceNow’s annual Knowledge conference. 3CLogic is proud to be a Silver Sponsor for Knowledge16 and we look forward to seeing all of you there! Join us in Las Vegas, Nevada, from May 15- 20 at Mandalay Bay to learn how you can transform service management in your enterprise.

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Topics: CTI, ServiceNow, ServiceNow CTI, service management, Knowledge16

Customer Service Management for Today’s Enterprise Business: Merging “Old” with “New”

Posted by Rachel Brink on May 6, 2016 9:44:11 AM

While the merits of cloud solutions are widely understood, many of today’s enterprise businesses continue to power client communications with old tried-and-true legacy systems, such as Cisco or Avaya, which have proven to deliver exceptional security and service quality, while facilitating compliance with the latest regulatory standards. But as consumers continue to demand fast and effortless service, many businesses are recognizing the need to adopt a more flexible solution capable of integrating various systems (CRM, Service Management, Call Center Software) and communication channels (voice, email, chat), breaking down departmental siloes, and scaling as quickly as client needs dictate—capabilities only the cloud can truly deliver. And this has left many wondering—must businesses give up the security benefits of the “old” to gain the flexibility benefits of the “new”?

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Topics: call center software, customer service management, hybrid cloud, enterprise communications, service management

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