Most software is already tailored to what the company believes the customer wants. The customer then buys the piece of software thinking it is the best version available, and for a while they are content. Soon enough, they realize their software is outdated, and there is nothing they can do, but by another version. This leaves the customer thinking they are constantly using an outdated piece of software. Whether it's antivirus software, a word processing program, or a gaming system, most pieces of software are buillt for profitability and customer experience. The item most companies do not take into consideration (when software is developed) is the ever-changing customer requirements.
Imagine having a piece of software that is constantly evolving as your corporate or home-based business is growing. Having a stagnant piece of software can hinder this evolution and can prevent your business or campaign from going to the next level.
3CLogic (cloud based inbound and outbound contact center software) allows the project management staff and the customer to customize virtually everything, including custom CRM fields and custom reports that the customer can retrieve daily. This, in addition to new features added frequently can constantly evolve the way our customers use our software, and in turn increase productivity.