Why Contact Center AI Isn’t a Silver Bullet — And How to Use It Effectively

Posted by 3CLogic on Mar 11, 2022 8:00:00 AM

Just a few decades ago, artificial intelligence (AI) seemed relegated to the world of science fiction. But times have changed. We now know that AI isn’t synonymous with the lifelike robots depicted in TV shows, movies, and books — it actually enables many applications that benefit individuals and organizations alike.

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Topics: personalized customer service, artificial intelligence, AI, automation, voice AI

5 Easy Ways to Personalize Your Customer Service Experience

Posted by Rachel Brink on Jan 16, 2015 9:03:40 AM

“It’s not personal, it’s business,” or so the saying goes. But today, everything is personal – or at least it should be given the growing emphasis and importance on personalizing each customer engagement. In fact, a recent study by Forrester Research and Salesforce listed “Personalizing Customer Service Interactions” as one of the key trends facing customer service organizations.   And with more than 70% of executives believing personalizing the customer relationship is of strategic importance, its no wonder its driving the way organizations currently target and service their customers. And there is no denying the results.

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Topics: customer service, call center, crm integration, contact center, contact center solution, customer experience, customer relationship, multichannel communications, personalizing customer service, personalized customer service

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