Well-established processes are crucial for service desks and customer service centers. Relying on a standardized approach to tasks and operations helps to ensure that customers have positive experiences at every touchpoint.
Well-established processes are crucial for service desks and customer service centers. Relying on a standardized approach to tasks and operations helps to ensure that customers have positive experiences at every touchpoint.
Topics: voice, contact center technology, customer service management, digital transformation, SMS
In this 3CLogic Fireside Chat video, Observe.AI's Co-founder and Chief Revenue Officer, Sharath Keshava Narayana, uncovers the power of Natural Language Processing (NLP) and Natural Language Understanding (NLU) to reveal how organizations are using voice solutions to enable digital transformation and revolutionize the customer service experience.
Topics: artificial intelligence, machine learning, digital transformation, voice AI, Natural Language Processing
Since digital transformation is the integration of digital technology into all areas of a business, at some point all enterprises embarking on this journey must address this challenge...
Topics: customer experience, CTI, hybrid cloud, digital transformation, DX, CTI Connector
Topics: customer experience, digital transformation, DX
