6 Contact Center Management Best Practices to Improve Operations and Reduce Costs

Posted by 3CLogic on Jul 8, 2022 9:00:00 AM

What started as a few whisperings in early 2022 has become a near certainty — the U.S. is on the cusp of a recession. With inflation soaring, stocks tumbling, and consumer sentiment dwindling, it’s not difficult to see why a recent survey shows that experts predict there’s a 44% chance of entering an economic downturn within the next 12 months. 

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Topics: agent retention, agent training, reporting and analytics, contact center technology, automation, cost savings

4 Reasons Why Successful Contact Centers Choose VoIP Software

Posted by 3CLogic on Jun 28, 2022 10:04:58 AM

If you need proof that contact centers are far different today than they were several years ago, just think of the term itself. Call centers that focused on phone-based support eventually transformed into robust departments that interact with customers on channels such as email, SMS, live chat, and more. The modern contact center emerged.

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Topics: remote agents, VOIP, call center technology, computer telephony integration, cost savings

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