Consider the Following:
- 70% of buying experiences are based on how the customer feels they are being treated.
- Roughly 9 out of 10 U.S. consumers say they would pay more to ensure a superior customer experience.
- 80% of companies want to use the customer service/experience as a way to differentiate themselves from their competition.
- On average, loyal customers are worth up to 10 times as much as their first purchase.
Today, it’s not just about servicing your customers—it’s about offering a memorable experience and creating a long lasting relationship. But while 80% of companies believe they deliver “superior” customer service, only 8% of customers agree. And when you consider 86% of consumers will quit doing business with a company following a single bad customer experience, the challenge facing contact centers quickly becomes clear.