Bridging the Gap: Why Businesses Need a Cloud Contact Center Solution

Posted by 3CLogic on Dec 1, 2022 7:54:05 PM

We live in an era of ever-increasing communication and ever-increasing communication tools. In the span of five minutes, we can now shoot off an email, reply to a Slack message, and return a text – all without batting an eye. While these tools certainly have their place in today’s world, the fact remains that phone calls are a central communication method for businesses of all sizes

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Topics: cloud contact center solution, telephony CRM integration

The 6 Most Frustrating Aspects of a Customer Service Experience

Posted by Rachel Brink on Jan 22, 2016 9:04:54 AM

As customer service continues to overtake price and product as a brand’s key differentiator, businesses are increasingly seeking out ways to streamline processes and implement a more customer-centric approach across their entire organization. And to shed light on the current state of customer service, Microsoft recently released the findings of its annual survey, “2015 Global State of Multichannel Customer Service Report”, highlighting the key communication trends taking place, as well as changing consumer expectations. What was revealed that is of key importance to service organizations are the 6 most frustrating aspects of a customer service experience—issues that can easily be mitigated or eliminated with the help of a few tools and procedures.

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Topics: customer service, call center, contact center, contact center solution, customer experience, cloud contact center solution, customer service experience, hold times, bad customer service, call center solution, frustrating customer service, improve customer service, cloud call center solution

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