Guillaume Seynhaeve
Guillaume Seynhaeve

Dynamic Call Queuing: How Enterprises Can Now Tailor Every Wait

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Guillaume Seynhaeve
Guillaume Seynhaeve

The Future of Retail Customer Support: ServiceNow and 3CLogic at the Heart of Contact Center Innovation

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Guillaume Seynhaeve
Guillaume Seynhaeve

IVR vs Voice AI: Understanding the Difference and Knowing When to Use Each

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Dynamic Call Queuing: How Enterprises Can Now Tailor Every Wait

The Future of Retail Customer Support: ServiceNow and 3CLogic at the Heart of Contact Center Innovation

IVR vs Voice AI: Understanding the Difference and Knowing When to Use Each

3 Tips to Effectively Train your Call Center’s Agents
February 26, 2015

3 Tips to Effectively Train your Call Center’s Agents

Rachel Brink Rachel Brink
  • 2 minute read
The Role of Self-Service IVR
September 5, 2014

The Role of Self-Service IVR

Rachel Brink Rachel Brink
  • 2 minute read
4 Things to Consider When Moving Your Contact Center to the Cloud
August 22, 2014

4 Things to Consider When Moving Your Contact Center to the Cloud

Guillaume Seynhaeve Guillaume Seynhaeve
  • 3 minute read
On-Premise vs Cloud Contact Center Solutions
August 8, 2014

On-Premise vs Cloud Contact Center Solutions

Guillaume Seynhaeve Guillaume Seynhaeve
  • 2 minute read
Contact Centers and First Call Resolution
July 25, 2014

Contact Centers and First Call Resolution

Rachel Brink Rachel Brink
  • 3 minute read
Contact Center Flexibility: A Must Have
July 18, 2014

Contact Center Flexibility: A Must Have

Guillaume Seynhaeve Guillaume Seynhaeve
  • 3 minute read
Remote Agents and Your Contact Center
July 10, 2014

Remote Agents and Your Contact Center

Guillaume Seynhaeve Guillaume Seynhaeve
  • 2 minute read
How to Have a Successful Contact Center: Real Customer Service
July 3, 2014

How to Have a Successful Contact Center: Real Customer Service

Rachel Brink Rachel Brink
  • 3 minute read
Tomorrow’s Contact Center – Who will be at the helm?
June 25, 2014

Tomorrow’s Contact Center – Who will be at the helm?

Rachel Brink Rachel Brink
  • 3 minute read
CEO Thoughts: Hate maintenance windows? So do we.
March 3, 2014

CEO Thoughts: Hate maintenance windows? So do we.

Guillaume Seynhaeve Guillaume Seynhaeve
  • 1 minute read
Amar's Alley: The Battle Between Contact Centers and Answering Machines
February 24, 2014

Amar's Alley: The Battle Between Contact Centers and Answering Machines

Guillaume Seynhaeve Guillaume Seynhaeve
  • 2 minute read
Seven Ways to Stop Agent Burnout
July 23, 2013

Seven Ways to Stop Agent Burnout

Madeleine Coe
  • 4 minute read

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