Madeleine Coe

Recent Posts

Words that the Tech Industry Totally Stole, Part II

Posted by Madeleine Coe on Aug 13, 2013 2:00:00 PM

A while back, I wrote a post about four words that the tech industry totally stole. Now that I think about it, there are tons of words that different industries repurpose as industry jargon.

Read More

Topics: call center software features, call center software, technology, redundant systems, cloud call center

How IVR Software is the Ultimate Nanny

Posted by Madeleine Coe on Aug 8, 2013 2:00:00 PM

When you go out for an evening with your spouse, you don’t just leave your kids at home. You find a babysitter. And if you really love your kids, you find them a fun babysitter who will make crafts, or play cars or dolls, or whatever fun games they want. Of course, the babysitter has to meet your standards as well as your kids.

Read More

Topics: customer service, cloud based contact center, call center software, cloud based call center, auto-attendant for call center, IVR technology

The Best Contact Center Solution (According to My iPod)

Posted by Madeleine Coe on Aug 6, 2013 2:00:00 PM

“Jenny, I got your number, I need to make you mine….”

Read More

Topics: call center, crm integration, contact center solution, call center software, cloud based call center, cloud customer service, technology, software, increased call volume

SaaS Requires A Strong Foundation

Posted by Madeleine Coe on Aug 1, 2013 2:00:00 PM

You may be wondering why cloud-based contact center software companies are on the rise in comparison to traditional call center software company models.

Read More

Topics: cloud based contact center, contact center software, call center software, cloud based call center, cloud call center, scalability, SaaS

12 Rules of Small Business Warfare

Posted by Madeleine Coe on Jul 30, 2013 2:00:00 PM

No matter what your business does, or what industry you are in, you are going to have competitors. To be the best, you have to have the best product. But, when you see your competitors succeeding publicly, competitors who maybe have better (1) funding, (2) marketing campaigns, or (3) a competitive advantage (such as an additional service offering, product feature, etc); it’s hard not to go on the offensive. Just remember to keep in mind these rules of combat so that your business succeeds while playing fair. Your contact center is going to be your main line of defense. 

Read More

Topics: customer service, call center scalability, contact center solution, small business solution

Posts by Topic

See all