Madeleine Coe

Recent Posts

Disaster-Proof Your Cloud Contact Center to Weather any Storm!

Posted by Madeleine Coe on Sep 19, 2013 2:45:00 PM

If you’re not accessible to your customers at all times, especially in the case of a 24/7 contact center, you lose out on business. It's also frustrating to customers that want to get in contact with you and can’t because of maintenance outages for service upgrades, or server failure. If you want to run a successful contact center, you need a software solution with 100% uptime.

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Topics: cloud security, VTAG, fully redundant software, call center software features, grid computing, no centralized server, data recovery, fault tolerance

Emails Ahoy! Making the Most of Your Multichannel Contact Center

Posted by Madeleine Coe on Aug 27, 2013 2:00:00 PM

Coming off of a brief beach vacation from work, I’m feeling pretty nautical. Of course, now that I’m back at my desk, I feel flooded by the tide of emails that have come into my inbox.

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Topics: 360 view, contact channels, call center software features, multichannel contact center, multichannel call center, email

Virtual Currency and the Call Center

Posted by Madeleine Coe on Aug 22, 2013 2:00:00 PM

I’ve been interested with the concept of the bitcoin since it began surfacing in the media recently. I caught wind of this article about the Winklevoss twins (or Winklevii, if you prefer) getting involved with funding for bitcoins at the beginning of the summer.

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Topics: customer service, call center scalability, 360 view, multichannel contact center, call center software, technology, cloud call center, voip crm integrated contact center

What to Expect From Your CRM Integration

Posted by Madeleine Coe on Aug 20, 2013 2:00:00 PM

3CLogic employees head to New York City this week, for the CRM Evolution 2013 Conference & Expo (myself included!) I thought it might be relevant to share some info on CRM integration within your contact center.

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Topics: crm integration, custom crm integration, cloud based call center, salesforce dialer software, infusionsoft dialer software, zoho dialer software

Make Your Multichannel Contact Center Social

Posted by Madeleine Coe on Aug 15, 2013 2:00:00 PM

These days, providing great customer service for your business means being a contact center, not just a call center. This is achieved by using contact center software to provide multichannel accessibility to your customers through voice, chat, text, and social media. Out of all of these, social media is the newest and most difficult to wrangle into working for you as a method of customer service.

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Topics: contact center software, multichannel contact center, multichannel call center, social media

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