These days, providing great customer service for your business means being a contact center, not just a call center. This is achieved by using contact center software to provide multichannel accessibility to your customers through voice, chat, text, and social media. Out of all of these, social media is the newest and most difficult to wrangle into working for you as a method of customer service.
A while back, I wrote a post about four words that the tech industry totally stole. Now that I think about it, there are tons of words that different industries repurpose as industry jargon.
When you go out for an evening with your spouse, you don’t just leave your kids at home. You find a babysitter. And if you really love your kids, you find them a fun babysitter who will make crafts, or play cars or dolls, or whatever fun games they want. Of course, the babysitter has to meet your standards as well as your kids.
“Jenny, I got your number, I need to make you mine….”