Madeleine Coe

Recent Posts

Disaster-Proof Your Cloud Contact Center to Weather any Storm!

Posted by Madeleine Coe on Sep 19, 2013 2:45:00 PM

If you’re not accessible to your customers at all times, especially in the case of a 24/7 contact center, you lose out on business. It's also frustrating to customers that want to get in contact with you and can’t because of maintenance outages for service upgrades, or server failure. If you want to run a successful contact center, you need a software solution with 100% uptime.

Read More

Topics: cloud security, VTAG, fully redundant software, call center software features, grid computing, no centralized server, data recovery, fault tolerance

Four Questions to Ask About Technical Customer Support in the Cloud

Posted by Madeleine Coe on Sep 3, 2013 11:47:00 AM

When it comes to finding a software solution for your cloud-based contact center, there are two very important things to consider. The first is obviously whether the solution or technology offering fits your business needs. The second is the much less obvious, but ultimately just as important. What does this company offer in terms of technical customer support services?

Read More

Topics: contact center software, technical support, cloud customer support

Emails Ahoy! Making the Most of Your Multichannel Contact Center

Posted by Madeleine Coe on Aug 27, 2013 2:00:00 PM

Coming off of a brief beach vacation from work, I’m feeling pretty nautical. Of course, now that I’m back at my desk, I feel flooded by the tide of emails that have come into my inbox.

Read More

Topics: 360 view, contact channels, call center software features, multichannel contact center, multichannel call center, email

Virtual Currency and the Call Center

Posted by Madeleine Coe on Aug 22, 2013 2:00:00 PM

I’ve been interested with the concept of the bitcoin since it began surfacing in the media recently. I caught wind of this article about the Winklevoss twins (or Winklevii, if you prefer) getting involved with funding for bitcoins at the beginning of the summer.

Read More

Topics: customer service, call center scalability, 360 view, multichannel contact center, call center software, technology, cloud call center, voip crm integrated contact center

What to Expect From Your CRM Integration

Posted by Madeleine Coe on Aug 20, 2013 2:00:00 PM

3CLogic employees head to New York City this week, for the CRM Evolution 2013 Conference & Expo (myself included!) I thought it might be relevant to share some info on CRM integration within your contact center.

Read More

Topics: crm integration, custom crm integration, cloud based call center, salesforce dialer software, infusionsoft dialer software, zoho dialer software

Posts by Topic

See all