Latest Contact Center Best Practices

Faye Business Systems Group

Faye Business Systems Group
Faye Business Systems Group is an award winning Southern California-based technology consulting firm and Software Company specializing in CRM implementation with over 25 years of experience helping growing companies become more profitable through the effective use of technology.

Recent Posts

Nov 30

How SugarCRM Helps Improve Customer Service

Posted by Faye Business Systems Group on Nov 30, 2016 10:05:57 AM
2-2.jpg

Many company executives realize the importance of customer service to their organization. It’s no longer seen as just an outlet for customer complaints but instead a department to help ensure customer loyalty. As its core function, customer service is expected to effectively handle basic customer transactions.

Think back to a bad customer service experience. What do you wish the rep had done better? How about the best experience you had? If you’re like most people, you expect customer service to be able to quickly and proactively help answer questions and resolve issues. After all, isn’t that why they are there?

Read More

Topics: customer service, CRM, SugarCRM

Aug 03

Guest Post: How to Customize the SugarCRM Home Screen with List Views

Posted by Faye Business Systems Group on Aug 3, 2016 9:18:04 AM
list-views-300x300.jpg

Unlike other CRM’s out there (you know who you are), when it comes to customizing your SugarCRM home screen, you’ve got more options than a lunch at Chipotle. Did you know that you can actually add List View reports to your home screen? There might be some really useful data that your sales team would want to see each time they log in to Sugar, and we’re going to show you how to do that.

Read More

Topics: SugarCRM

Mar 11

Guest Post: How SugarCRM Helps Improve Customer Service

Posted by Faye Business Systems Group on Mar 11, 2016 8:58:26 AM

Many company executives realize the importance of customer service to their organization. It’s no longer seen as just an outlet for customer complaints but instead a department to help ensure customer loyalty. As its core function, customer service is expected to effectively handle basic customer transactions.

Think back to a bad customer service experience. What do you wish the rep had done better? How about the best experience you had? If you’re like most people, you expect customer service to be able to quickly and proactively help answer questions and resolve issues. After all, isn’t that why they are there?

Read More

Topics: customer service, CRM, SugarCRM

Feb 26

Guest Post: 10 Ways to Use SugarCRM for Customer Service

Posted by Faye Business Systems Group on Feb 26, 2016 9:01:23 AM

As a Customer Success Manager, I spend a lot of time thinking about how to keep customers happy and productive with their products. The retention of current customers is fundamental to most businesses and quality customer service is at the core of facilitating that. Having a system in place to enable your team to provide excellent customer service is very important. Let’s look at how you can use SugarCRM for customer service:

Read More

Topics: customer service, CRM, SugarCRM

Feb 18

Guest Post: CRM Vendors and the Race to the Bottom

Posted by Faye Business Systems Group on Feb 18, 2016 10:15:39 AM

There are a myriad of new CRM vendors coming out of the woodworks. It’s to be expected, as CRM is forecasted to be a $36 Billion Market by 2017. Because CRM software is so complex, in addition to the overflow of vendors, this overwhelms purchasers and often results in vendors racing to the bottom to compete on price. If there are 50 CRM vendors all claiming to have the same bells and whistles, it’s  This usually leads to buying based on price.

Read More