Virtual Currency and the Call Center

Posted by Madeleine Coe on Aug 22, 2013 2:00:00 PM

I’ve been interested with the concept of the bitcoin since it began surfacing in the media recently. I caught wind of this article about the Winklevoss twins (or Winklevii, if you prefer) getting involved with funding for bitcoins at the beginning of the summer.

Read More

Topics: customer service, call center scalability, 360 view, multichannel contact center, call center software, technology, cloud call center, voip crm integrated contact center

9 Call Blast Applications to Wow Your Customers

Posted by Madeleine Coe on Jul 2, 2013 2:00:00 PM

Every year on the Fourth of July, folks gather to see the fireworks displays from lakefronts and backyards. They breathe in the humidity of a hot summer night, gazing up at the sky in wonderment. Across the sky, smoke and colored lights burst with thunderous booms. In the background, a marching band plays John Phillip Sousa’s Stars and Stripes Forever, and the people ooh and ah over the glittering sparks of color exploding in the air above them. 

Read More

Topics: contact center software, call center, contact center solution, call blast, voip crm integrated contact center

Posts by Topic

See all