We as humans are all hesitant to adopt new things from time to time; we like to steer away from the unknown and stick with what we are used to. It is just human nature. While this may be a more comforting way for people to go about their day-to-day lives, there are so many missed opportunities that could arise. A couple examples come to mind of how this mind-set has led to disaster for different companies and individuals.
Topics: cloud security, cloud based, call center, cloud based solution, call center scalability, call center software features, CRM, crm software, call center software, B2B marketing, technology, cloud call center, software
I’ve been interested with the concept of the bitcoin since it began surfacing in the media recently. I caught wind of this article about the Winklevoss twins (or Winklevii, if you prefer) getting involved with funding for bitcoins at the beginning of the summer.
Topics: customer service, call center scalability, 360 view, multichannel contact center, call center software, technology, cloud call center, voip crm integrated contact center
A while back, I wrote a post about four words that the tech industry totally stole. Now that I think about it, there are tons of words that different industries repurpose as industry jargon.
Topics: call center software features, call center software, technology, redundant systems, cloud call center
“Jenny, I got your number, I need to make you mine….”
Topics: call center, crm integration, contact center solution, call center software, cloud based call center, cloud customer service, technology, software, increased call volume
