How Your Business Can Prepare for the Future of CX

Posted by 3CLogic on Mar 8, 2023 12:15:06 PM

Even as CX technology advances – from automations to AI – at the end of the day, customers still want one thing: quality, personalized service experiences. No matter the form of communication offered, whether it be self-service, SMS, digital channels, or phone conversations with a service rep, organizations that are able to consistently deliver exceptional personalized experiences across channels will retain an immense competitive advantage. 

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Topics: cx, webinar, voice self-service, SMS, SAP

How to Maximize SAP Service Cloud Performance with a Cloud Contact Center Solution

Posted by 3CLogic on Oct 28, 2022 3:25:39 PM

Midway through 2022, management software giant SAP released the next generation of its business intelligence CRM software, SAP Service Cloud. According to SAP’s release announcement, the new “intelligent SAP Service Cloud revolutionizes customer service by delivering meaningful customer connections throughout a customer life cycle.”

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Topics: contact center integrations, SAP

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