3CLogic Contact Center Software: Always on, always innovating

Posted by David Rastatter on Feb 5, 2014 9:00:00 AM

Software continues to evolve every day, harnessing human creativity and technological innovation in a process that adapts to an ever changing environment. But as with all types of evolution, this process is not without its hiccups. This is specifically true when it comes to contact center software. Any flaws in a system’s development can have a direct impact on the success of that business. That being said, software upgrades are not a bad thing. Upgrades fix bugs, enhance existing tools, and add new ones, but upgrades can also be a double edged sword. How many times have you upgraded your smart-phone software and had problems? You may be happy with the overall upgrade, but some things don’t measure up. The same concept applies to contact center software.

Read More

Topics: cloud security, cloud based contact center, contact center software, cloud call center, scalability, no centralized server

Disaster-Proof Your Cloud Contact Center to Weather any Storm!

Posted by Madeleine Coe on Sep 19, 2013 2:45:00 PM

If you’re not accessible to your customers at all times, especially in the case of a 24/7 contact center, you lose out on business. It's also frustrating to customers that want to get in contact with you and can’t because of maintenance outages for service upgrades, or server failure. If you want to run a successful contact center, you need a software solution with 100% uptime.

Read More

Topics: cloud security, VTAG, fully redundant software, call center software features, grid computing, no centralized server, data recovery, fault tolerance

Posts by Topic

See all