Voice and Digital Transformation in 2021

Posted by 3CLogic on Apr 6, 2021 9:33:51 AM

In this 3CLogic Fireside Chat video, Observe.AI's Co-founder and Chief Revenue Officer, Sharath Keshava Narayana, uncovers the power of Natural Language Processing (NLP) and Natural Language Understanding (NLU) to reveal how organizations are using voice solutions to enable digital transformation and revolutionize the customer service experience.

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Topics: artificial intelligence, machine learning, digital transformation, voice AI, Natural Language Processing

The Role of AI for Customer Service

Posted by 3CLogic on Mar 16, 2021 10:00:00 AM

In this 3CLogic Fireside Chat video ServiceNow's Head of Product Strategy for Customer Service Management, Nitin Badjatia, shares his views on the role of AI for customer service and how it will help solve the productivity downfalls of mundane tasks while improving agent performance.

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Topics: customer service management, artificial intelligence, machine learning, voice AI

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