Latest Contact Center Best Practices

Aug 22

Virtual Currency and the Call Center

Posted by Madeleine Coe on Aug 22, 2013 2:00:00 PM

I’ve been interested with the concept of the bitcoin since it began surfacing in the media recently. I caught wind of this article about the Winklevoss twins (or Winklevii, if you prefer) getting involved with funding for bitcoins at the beginning of the summer.

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Topics: customer service, call center scalability, 360 view, multichannel contact center, call center software, technology, cloud call center, voip crm integrated contact center

Jul 02

9 Call Blast Applications to Wow Your Customers

Posted by Madeleine Coe on Jul 2, 2013 2:00:00 PM

Every year on the Fourth of July, folks gather to see the fireworks displays from lakefronts and backyards. They breathe in the humidity of a hot summer night, gazing up at the sky in wonderment. Across the sky, smoke and colored lights burst with thunderous booms. In the background, a marching band plays John Phillip Sousa’s Stars and Stripes Forever, and the people ooh and ah over the glittering sparks of color exploding in the air above them. 

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Topics: contact center software, call center, contact center solution, call blast, voip crm integrated contact center

Nov 03

Has Voice been dethroned in the business world?

Posted by Raj Sharma on Nov 3, 2012 9:28:00 PM

Just the other day, I heard someone comment about how voice has become a commodity and how difficult it is to make money in the voice business. This is probably true if voice is viewed as a standalone business. Whether it is voice over Internet Protocol (VoIP) or TDM, origination and termination costs have come down dramatically over the last 10 years. Margins are thinning, and middlemen are being squeezed out. The number of VoIP carriers in existence today is a fraction of what we had back in 2005.

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Topics: voip crm integrated contact center