The debate over the merits of moving an enterprise’s contact center operations to the cloud has long been addressed and settled. If you are in need of greater market adaptability, can benefit from a flexible workforce, need to simplify your infrastructure, operate a seasonal business, need to reduce company costs…and so on, the concept easily sells itself. In fact, with 70% of companies using on-premise solutions planning to make the move in the next 1-3 years, you would be in good company.
However, the logistics of successfully migrating to a cloud contact center solution are contingent on your ability to properly prepare for the change. It doesn’t have to be difficult (and it usually isn’t), but here are a few things to consider: