Let The Bots Do The Legwork – How To Use Natural Language Processing To Transform Your Voice Workflows

Posted by 3CLogic on May 14, 2021 2:44:02 PM

We’ve all been there. Something’s gone wrong, whether it be with your bank or a service provider, so you pick up your phone to call customer service. A voice recording welcomes you and asks you to explain why you’re calling. You hesitate, knowing that the voice on the other end is computer-generated, not human.

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Topics: interactive voice response, Natural Language Processing, voice self-service

Voice and Digital Transformation in 2021

Posted by 3CLogic on Apr 6, 2021 9:33:51 AM

In this 3CLogic Fireside Chat video, Observe.AI's Co-founder and Chief Revenue Officer, Sharath Keshava Narayana, uncovers the power of Natural Language Processing (NLP) and Natural Language Understanding (NLU) to reveal how organizations are using voice solutions to enable digital transformation and revolutionize the customer service experience.

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Topics: artificial intelligence, machine learning, digital transformation, voice AI, Natural Language Processing

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