It’s almost the New Year, so people are ready to start their yearly New Year’s Resolutions. These resolutions are usually an attempt to break a bad habit or reinvent oneself. But, what if it’s not you who needs to make a change this year? What if it’s your contact center software that needs a New Year’s Resolution? How will you know? I’m here to give you the tell-tale signs.
First of all, if your contact center software doesn’t integrate with your CRM software, such as Salesforce, Microsoft Dynamics, Zoho, LeadMaster, CATSOne, or Infusionsoft, you might want to start looking for something new. A contact center solution with an integrated CRM can relieve many headaches and is less time-consuming than switching back and forth between windows. Good news: 3CLogic is a cloud-based contact center solution that is able to integrate with ANY CRM system you choose, even homegrown CRMs.