Latest Contact Center Best Practices

Feb 19

6 Statistics highlighting how to make SaaS solutions work for your business

Posted by Rachel Brink on Feb 19, 2015 10:53:00 AM

As consumer demands and expectations continue to rapidly evolve, many businesses have turned to advanced software-as-a-service solutions (CRM, Ticketing, WFM, WFO, Telephony) to assist in the daily management of their client relationships and potential prospects. But while individually beneficial as stand alone solutions, many enterprise businesses are still finding it difficult to satisfy the expectations of their respective consumers. Why? Because SaaS solutions are not the answer –integrated solutions are.

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Topics: crm integration, crm software, SaaS, first call resolution, third-party integrations, database management integrations, saas integrations, contact center integrations

Nov 19

Learn through our Webinars: CRM Integration with Contact Center Software

Posted by Rachel Brink on Nov 19, 2013 9:20:00 AM

Webinars (interactive online conferences), are a great way to learn about new software services. They essentially bring together people from all geographic locations into one workshop with real-time communication. Webinars are great options for companies that are based across the country, because it allows them to still receive the best quality information and demonstrations without having to travel. These web conferences allow for communication from both ends, so it is the next best thing to being in-person with someone.

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Topics: CRM, contact center, crm integration, contact center software, crm integration, call center, cloud based solution, contact center solution, crm software, call center software, cloud based contact center, cloud based call center, call center software features

Sep 30

Taking a Chance on Cloud Technology

Posted by Rachel Brink on Sep 30, 2013 12:43:00 PM

We as humans are all hesitant to adopt new things from time to time; we like to steer away from the unknown and stick with what we are used to. It is just human nature. While this may be a more comforting way for people to go about their day-to-day lives, there are so many missed opportunities that could arise. A couple examples come to mind of how this mind-set has led to disaster for different companies and individuals.

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Topics: B2B marketing, CRM, cloud based, technology, call center, software, cloud based solution, call center scalability, cloud security, crm software, call center software, cloud call center, call center software features

Jul 18

How to Get the Most Out of Your Contact Center Software

Posted by Madeleine Coe on Jul 18, 2013 5:00:00 PM

“People pretend not to like grapes when the vines are too high for them to reach.”
Marguerite de Navarre

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Topics: software support, contact center software, crm integration, technical support, crm software, service delivery, product delivery, call center software

Jul 11

Unlimited Call Scripting: Advice From An Introvert

Posted by Madeleine Coe on Jul 11, 2013 2:00:00 PM
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Topics: customer support, inbound, outbound, cloud customer service, crm software, call scripts