6 Statistics highlighting how to make SaaS solutions work for your business

Posted by Rachel Brink on Feb 19, 2015 10:53:00 AM

As consumer demands and expectations continue to rapidly evolve, many businesses have turned to advanced software-as-a-service solutions (CRM, Ticketing, WFM, WFO, Telephony) to assist in the daily management of their client relationships and potential prospects. But while individually beneficial as stand alone solutions, many enterprise businesses are still finding it difficult to satisfy the expectations of their respective consumers. Why? Because SaaS solutions are not the answer –integrated solutions are.

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Topics: crm integration, crm software, SaaS, first call resolution, third-party integrations, database management integrations, saas integrations, contact center integrations

Taking a Chance on Cloud Technology

Posted by Rachel Brink on Sep 30, 2013 12:43:00 PM

We as humans are all hesitant to adopt new things from time to time; we like to steer away from the unknown and stick with what we are used to. It is just human nature. While this may be a more comforting way for people to go about their day-to-day lives, there are so many missed opportunities that could arise. A couple examples come to mind of how this mind-set has led to disaster for different companies and individuals.

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Topics: cloud security, cloud based, call center, cloud based solution, call center scalability, call center software features, CRM, crm software, call center software, B2B marketing, technology, cloud call center, software

How to Get the Most Out of Your Contact Center Software

Posted by Madeleine Coe on Jul 18, 2013 5:00:00 PM

“People pretend not to like grapes when the vines are too high for them to reach.”
Marguerite de Navarre

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Topics: contact center software, crm integration, crm software, call center software, technical support, software support, service delivery

Unlimited Call Scripting: Advice From An Introvert

Posted by Madeleine Coe on Jul 11, 2013 2:00:00 PM
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Topics: inbound, outbound, crm software, cloud customer service, customer support, call scripts

Why CRM and CTI Integration is an Essential Pairing

Posted by Madeleine Coe on Jun 4, 2013 2:00:00 PM

Computer Telephony Integration (CTI) and Customer Relationship Management (CRM) are like childhood sweethearts, strolling through the playground hand in hand. Like peanut butter and jelly sandwiches. Like yin and yang. Like two sides of the same coin. Like Jack and Diane, two American kids growing up the best that they can. Together, they form a syzygy; an archetypal pairing of opposites that complete each other to form a more perfect whole. They stand alone, but separating them would be a waste when they work together to create something so magnificent. You could just eat Oreo cookies, but why eat them alone when you could experience the sweet pleasure of dunking them in a cold glass of milk?

When paired together, a CTI application and CRM software work to create a technologically advanced union of telephony services for your contact center.

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Topics: contact center software, crm integration, contact center solution, crm software

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