Cutting costs and increasing efficiency: it’s what every business has strived to do for decades. Because of the most recent economic downturn, it has become a priority for businesses to follow this business model. Companies have been forced to close factories, initiate massive layoffs, and file for bankruptcy in order to stay afloat. Take, for instance, the airline industry. For the past few years, airlines have been struggling to make profits with such high variable costs, especially because people began traveling less. Airlines such as Southwest, one of the few profitable ones in the industry, recently redesigned the seating in their planes so that the chairs are lighter and smaller, thus allowing them to add a couple of extra rows of seats on the aircrafts. They have even started to overbook flights, banking on the fact that there may be some no-shows. While it may seem to some that this is a bad thing, it's helping them to keep their costs and prices down, and remain on top in their industry.
Is your business having trouble finding ways to cut costs without decreasing efficiency? Something you should consider is switching over to cloud contact center technology. Managing your customers can be an expensive and difficult feat. For some businesses, it involves large infrastructure costs including computers and telephones. Much of the time, this infrastructure is not even being used. Recent studies have indicated that the average call center agent’s PC is idle 85-90% of the time, which can be extremely costly and inefficient.
3CLogic provides customers with its unique V-TAG solution, leveraging the power of the idle PC to outperform many functions that were once performed by centralized servers. Because 3CLogic is a SaaS contact center solution, you can forget about having to purchase telephones and expensive hardware. All that your agent needs is a headset and laptop, and they’re in business. Also, the cloud storage of customer information makes this form of contact center safe against outages, which is something that traditional call centers are vulnerable to. It is estimated that using 3CLogic’s cloud contact center software can end up saving businesses around 70% of what they were spending before on their contact center. If this does not incentivize you to make the switch, I am not sure what else will! Be proactive in cutting costs for your business and make the switch to the cloud!