The holiday season is a busy time for both consumers and companies alike. People become concerned with shopping for the perfect gifts and making sure their holiday dinners are delicious and pulled together. They want to be able to get what they need, when they need it, without any difficulty. Because of this, companies have to make sure that their customer service and support is highly responsive. They also have to be sure that their system is scalable and can handle the increased activity during the busy holiday months.
I recently attempted to purchase merchandise from an online store, and needed a few questions answered before finalizing the order. When I called the customer service telephone line, my call was placed on hold for a lengthy amount of time. After ten minutes, I hung up, and ended up ordering the products from a different site. This is the exact situation that all companies hope to avoid, and it is important that they are prepared for the increased call volume and business during the holidays.
With 3CLogic, your company will never have to worry about not being able to handle an increased call volume. Our software is able to tap into the idle power of your reps’ PCs to replace many of the functions traditionally addressed by centralized servers. As you add or remove reps, your capacity effortlessly expands or contracts. Also, our unique V-TAG technology takes advantage of distributed servers and PCs, so if one PC or server malfunctions, the call is seamlessly moved to another.
3CLogic also uses a skills-based routing system that directs every inbound call to where it should go. The single user interface and CRM integration that our software provides allows reps quick and easy access to all information relating to each caller, providing them the power to address each inquiry or issue on the spot. The holiday season will be a breeze with 3CLogic’s contact center solution on your side!
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