Latest Contact Center Best Practices

Jun 14

How to Build a Natively Integrated Call Center in ServiceNow

Posted by Kathy Ruxton on Jun 14, 2018 8:53:14 AM
Find me on:

Tune into an under-the-hood demonstration of  how to build a native call center in ServiceNow in this on-demand webcast. Understand the top issues enterprises seek to resolve using this 3CLogic-ServiceNow combined offering as we explore the key building blocks that construct this powerful solution, including:

  • Openframe and CTI
  • Interactive Voice Response (IVR
  • Integration Designer
  • Reporting & Analytics

Abid Hoque is a Senior Project Manager and Implementation Specialist at 3CLogic, innovator of the leading cloud communication platform and Now certified, natively integrated application available in the ServiceNow store He’s implemented 3CLogic's cloud contact center solution for enterprise clients for the past 5 years and is a leading technical expert on the integration for ServiceNow.

Watch the recording now.

Screen Shot 2018-06-13 at 11.31.42 AM

More About 3CLogic's Native Integration for ServiceNow
3CLogic has the only native ServiceNow certified platform CTI application developed 100% within ServiceNow. No additional resources, platforms or services are required. 

Enterprise organizations can operate their call centers from a single, consolidated platform leveraging a unified agent and administrator experience to simplify the delivery of high quality customer engagement and support. Read the press release for full details.

Interested in scheduling a demo for you and the members of your team? Send us an email or fill out this quick online form.

Topics: ServiceNow, telephony CRM integration, customer service management, webinar, CSM, IVR

Kathy Ruxton

Written by Kathy Ruxton

Kathy Ruxton is the Marketing Manager at 3CLogic with over ten years of experience in multichannel marketing. In her role, she routinely shares best practices regarding how to streamline business communications and enhance the customer experience through innovative technologies and processes.