Driving Digital Transformation Through Voice and CRM Integration

Posted by Admin on Aug 21, 2018 3:12:28 PM
Read CTO and SVP of Engineering, Vikas Nehru's, contributed article in Loyalty Management Online to explore how organizations can leverage the power of voice to unite and galvanize operations to better serve customers, by transforming the contact center to customer action center.

Topics: voice, telephony CRM integration, sentiment analysis, speech analytics, dark data, contributed article, business transformation