How Important Is First Call Resolution? What a Zendesk Study Reveals

Rachel Brink
Author
Rachel Brink
Published
September 17, 2015

About the author

Rachel Brink

Rachel Brink is the Marketing Manager at 3CLogic with over four years of experience in sales and customer service. In her role, she routinely shares best practices regarding how to streamline business communications and enhance the customer experience through innovative technologies and processes.