Press Releases

There is a lot happening in the contact center industry and even more at 3CLogic. Stay on top of our latest news here!

3CLogic Obtains PCI-DSS Certification for its Cloud Contact Center Solution

September 15, 2016

New

3CLogic, a leading provider of multichannel cloud contact center solutions, today announced that its award-winning communications platform is Payment Card Industry (PCI) Data Security Standard (DSS) compliant, as verified by the PCI Security Standards Council. The certification, which requires that vendors meet rigid security requirements and undergo internal and external vulnerability and penetration testing, verifies that 3CLogic and its cloud platform offer clients superior cardholder data protection.
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Federal Government Agency Implements 3CLogic Call Center Solution to Streamline Help Desk and Enhance Operational Insights

August 16, 2016
3CLogic, a leading provider of multichannel cloud contact center solutions, today announced the implementation of its award-winning platform by a major U.S. Federal Government agency. The adoption comes as a result of the agency’s desire to streamline the efficiency of its agents to help enhance the overall customer experience, while also gaining greater visibility into the call center’s daily activities and operational trends.
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3CLogic Leading Sponsor and Exhibitor at Call Center Week

June 21, 2016
3CLogic announced its sponsorship of IQPC’s annual Call Center Week, the world’s largest and most reputable contact center conference and expo. In its 17th year, the event is designed to share best practices and provide valuable networking opportunities for contact center and customer service professionals from a variety of industries including banking & finance, retail & manufacturing, healthcare & pharmaceutical, and insurance.
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3CLogic Announces New Computer Telephony Integration for SugarCRM

June 14, 2016
Leading provider of cloud contact center solutions develops new advanced CTI to enhance Sales and Customer Engagements.
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3CLogic to Sponsor and Speak at SugarCon

June 07, 2016
3CLogic, a leading provider of cloud contact center solutions, today announced its Gold sponsorship of SugarCRM’s annual SugarCon conference. In addition, the company will be a breakout presenter on Wednesday, June 15th regarding how to extend SugarCRM with embedded cloud communications. The conference will take place June 13th-16th, 2016 at the Hilton San Francisco Union Square.
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3CLogic Gold Sponsor and Exhibitor at Customer Service Experience Conference

May 19, 2016
Leading provider of cloud contact center solutions to exhibit at CRM Media’s Customer Service Experience conference in Washington, D.C.
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3CLogic Announces New Computer Telephony Integration for ServiceNow

May 17, 2016
3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update comes shortly following ServiceNow’s latest venture into the customer service space with the explicit aim of complementing its new Customer Service management (CSM) platform with intelligent and deeply integrated telephony services.
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3CLogic Unveils Newest Cloud Communication Platform for Enterprise and Call Centers

May 12, 2016
The release comes at a time when the delivery of next generation communications for both enterprises and the contact center industry is undergoing a huge evolution in favor of a hybrid cloud model as broader adoption of cloud solutions continues to grow.
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3CLogic Leading Sponsor and Speaker at ServiceNow’s Knowledge16

May 10, 2016
Leading provider of cloud communication as a service to exhibit and present at annual ServiceNow conference.
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Global BPO Launches 3CLogic Call Center Software

March 31, 2016
Leading BPO releases key results since its implementation of 3CLogic’s advanced call center solution for one of its largest clients.
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