ROCKVILLE, Md. – April 2, 2019 – 3CLogic, a leading provider of cloud contact center software for enterprise companies, today announced it is a Silver sponsor for the annual ServiceNow user conference, Knowledge19. The event is considered one of the largest gatherings of professionals leading the enterprise digital transformation and aiming to deliver the next level of customer and employee experiences. The conference will be held May 5th to 7th at the Venetian and Sands Expo Center in Las Vegas.
“3CLogic fully embraces ServiceNow’s vision of making modern digital workflows the center of better employee and customer experiences,” says Denis Seynhaeve, CEO for 3CLogic. “Our mission is to complement these digital channels by deeply embedding the power of voice, providing enterprise customers a completely integrated service solution, resulting in a more efficient and productive employee and an even more satisfied customer.”
3CLogic is a Now® Certified application and one of the most popular offerings on the ServiceNow Store today. Features for its AWS-hosted cloud contact center solution include: Computer Telephony Integration (CTI), intelligent Interactive Voice Response (IVR), Automatic Call Distribution (ACD), click-to-call, skills-based routing, automated activity postings, customer self-service, reporting & analytics, and more. Last year the company announced its ServiceNow embedded administrative solution for Customer Service Management (CSM), ITSM, and HR to allow for a more ServiceNow-centric user-friendly experience.
At Knowledge19, the company will be showcasing its fifth-generation integration with additional feature functionality and enhancements for ServiceNow’s Madrid release and Workspace.
“We are thrilled to be in Las Vegas again for our fifth ServiceNow user Conference. This has been a very successful event for us in the past and given the enhancements we plan to show at Expo Now, we’re confident that this year will be the best one yet!”
3CLogic is a ServiceNow Silver Technology Partner and will be located at booth #826.
At Knowledge19, approximately 20,000 attendees will have the opportunity to choose from more than 120 labs and 300 breakout sessions, specialized networking events, and Knowledge19 show floor exhibition hall. With the combination of pre-conference training, hands-on labs, and breakout sessions, the conference presents the best opportunity for ServiceNow customers and partners to learn about the future of ServiceNow, the ecosystem and how we are empowering digital transformations and delivering great customer and employee experiences.
3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Microsoft Dynamics, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations. For more information, please visit www.3clogic.com.