ROCKVILLE, Md. – 3CLogic, a leading provider of cloud contact center software, today announced its participation in ServiceNow’s Now at Work regional events, where professionals from every corner of the enterprise travel to learn how to transform the world of work through the ServiceNow platform. The company will be exhibiting in Europe and across the U.S. in the following cities: Toronto (Oct. 8), Dallas (Oct. 15), London (Oct. 16 – 17), Chicago (Oct. 30), Paris (Oct. 31), New York (Nov. 5), and Washington, DC (Nov. 20).
The Now at Work events are complimentary mini-conferences, during which attendees learn best practices from notable keynotes, network with peers and gain access to hand-picked ServiceNow partners and solutions.
As an exhibitor, 3CLogic will demonstrate how its approach to delivering omnichannel communications by complementing ServiceNow’s own digital channels with voice and SMS provides superior customer service experiences for enterprise employees and/or end-clients. The company will also showcase its new IVR analytics and speech analytics capabilities, providing a fuller view of customer or internal workforce engagements, and the ability to trigger automated workflows within ServiceNow.
Its core Computer Telephony Integration (CTI) intelligent Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Click-to-call, Skills-based Routing, configurable Call Recording, Reporting & Analytics, Dynamic Scripting, and more will also be live on display.
“We are proud to have been invited to participate again in the Now at Work events, and look forward to meeting with international corporations and government entities seeking the best solutions for their ServiceNow platform,” said 3CLogic CEO, Denis Seynhaeve. “As our combined 3CLogic-ServiceNow solution continues to evolve, so does our ability to effectively address modern companies’ demands to provide customers and employees with efficient interactions, positive experiences and the right outcomes.”
The 3CLogic CTI/Call Center Solution is a Now® Certified application available in the ServiceNow Store used across many product lines within the ServiceNow ecosystem including Customer Service Management (CSM), ITSM, ITBM and HR. 3CLogic solutions optimize agent efficiency and provide greater change control across speech-enabled channels, while improving administrative visibility into what drives successful customer engagements.
For further details on visiting 3CLogic in an event city that is nearest you, request information here.About 3CLogic
3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Microsoft Dynamics, SAP, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations. For more information, please visit www.3clogic.com.